Equinox East 54th Street — Local services in New York

Equinox @ 54th Street has their own policies of what members can and cannot to do. Additionally, management is rude, unprofessional and has no respect to members of their club. After going to Equinox @ 54th street for almost two years, now I am forced to go to other Equinox locations as management (specifically Nikki Williams) and other staff members are disrespectful to their members.

Things that happened to me and went wrong in the past 6 month @Equinox 54th Street:

Nikki Williams (manager) suggests that you workout in the yoga room in bare feet. Note: I am talking about utilizing yoga room when other fitness room is busy and yoga room was utilized by 30+ sweaty ppl and not yet cleaned. This is absolutely disgusting suggesting members to use the room with bare feet while it is covered in sweat and other dirt. Anyways, you pay $180 bucks a month to get fungus and other disease.

Generally, the fitness studio room is very dirty…you can see sticky sweat on the floor and a bunch of hair and other dirt. I have seen cleaning staff clean it, but the way they clean it doesn’t make a difference.

Cleaning staff members are disrespectful of members who use fitness studio for their workouts. They randomly select time to clean the back of the room when the room is full of individuals working out. They create so much noise that you can’t even hear music in your earphones.

I always use instructor’s station to plug in my phone to play my music. I have never had this issue at other locations such as Bryant Park, East Side Sports Club, Bond Street, 63rd Street. But at Equinox @54th you CANT do it! And this is where it gets really funny. I see members use the music station all the time, but whenever I want to use it the manager comes and literally screams at me and my friends.

One Saturday, I was doing an online workout with four of my friends in the fitness studio. Manager (it was someone else not Nikki) came up to the room and told us that we can’t workout together as it violates gym’s policy. What kind of policy? Since when I can’t workout with my friends?

Two weeks ago, I decided to use sauna and left a full box of scrub right outside by the sauna area. 5 minutes later the box was gone. Either someone stole it or cleaning lady threw it way – I don’t know. Never ever leave anything outside of your locker. It will be gone in minutes. My review is very lengthy, but these are the experiences I constantly have to face at Equinox on 54th Street. You might wonder why I ran into so many issues. I do workout 6 days a week every single month, so I am pretty much there all the time. I have not experienced these issues at other Equinox locations. This is very disappointing as I have paid in total about 5k to Equinox in the past 2 years. I don’t pay this money to deal with rude management (like Nikki) who doesn’t care about...

This is the story of my visit to Equinox on 54th today: I had to use the restroom during my workout. I was unable to get the toilet seat cover out (these are regularly broken), fine. I then came to realize there was absolutely no toilet paper, far too late, and was forced to use paper towels. A worst nightmare you might expect to happen in a public restroom, not a $315/month gym. I then went to get ready for my shower, there were towels littered all over the floors and benches, leaving me no room to set my things. This is also a regular occurrence at this gym that I have come to accept for some reason. After using the steam room, I went to one of the showers. The handle was completely broken, so I had to find a different shower. There was a cigarette in the corner of the other shower, which I again realized too late when it brushed up against my foot. Not the end of the world but again not pleasant considering I’m paying $315 a month for this. The showers are also regularly not clean (some examples of things I’ve seen are scraps of toilet paper, used razors and hairs all over the walls and toiletries in the showers). The guy that manages the men’s restroom on the weekends is… not good. Speaking of that guy, to finish up my awful experience today, as I was getting ready, he decided it was appropriate to have a loud speaker phone conversation in the corner of the locker room. There are signs posted all over the locker room that phone use is prohibited in the locker rooms, which I guess don’t apply to him. Keep in mind the showers and locker room are actively in bad shape (the same towels were lining the bench before and after my 1+ hour workout).

Enough is enough, I will be looking into cancelling my membership and alternative options, such as TMPL right...

The management of this gym is incompetent- I ended up getting a billing issue resolved by a manager at another location (even though I am only paying for this location) because they are so useless. For the price paid they do not maintain the club well either. I came in on Sunday and nearly slipped and fell because there was a leak in one of the bathrooms and I slipped and one of the TVs also wasn't working. Don't they do a walk through in the morning? When I asked to speak to the manager to let them know about the leak in case someone else hurt themselves a guy at the front desk was unnecessarily rude- I don't know his name ( he had dreadlocks on the off chance the management reads these posts). All in all the staff here as the other reviews have reflected are not good ( the manager did take care of the water issue once she was notified but the problem would never have occurred in the first place if they had done a walk through.) They also don't listen to feedback from their clients either -several people told them they wanted classical pilates classes ( the only two classes they have are either waitlisted and you can't get in or seriously packed) and instead they offered something called pilates remix by people who don't have proper pilates training. At this price you would expect something more. And check your bills carefully that appears to be an issue in all the equinoxes not just this one. If there was another gym close by I would definitely go elsewhere. And for the poor service and upkeep they just raised the rates! Only in...