Forest Nails — Local services in New York

It turns out that I had already come to this place some time ago and I was served by an Ecuadorian lady who seemed a little discouraged with her work because she was surrounded by many ladies who did not share her language. I arrived speaking Spanish so they sat me down with her and she removed my semi-permanent hair and put a new one which was perfect. Today I went to get exactly the same process for which they wanted to charge me 50 dollars so I told them that I accept the normal one and while they removed the polish they told me that for 10 dollars more the semi permanent is better and lasts longer, to which I answered that I can not pay it because it is the money for my lunch, in the end they were going to charge me 35. From 50 they went to 35, followed by this the lady starts to file my nails exaggeratedly hard and she passes me many times the file, my nails are already red and they burn and feel weak. I start to tell her to stop filing and that my hand is burning and I cry out of despair because I don't know what to do. Another lady arrives and starts to tell me that it is totally normal and that this happens all the time. Is it normal for all clients to have their nails burn when they have their semi-permanent nails removed? I don't think so. She tells me it's not a big deal and to stop crying that it's no big deal. That it is the normal process. So the joke here is that since I didn't pay them 50 if I wasn't going to pay them 35 they started to destroy my nails. They put a nail "strengthener" on my nails and send me straight to the air. Why do they send me straight to the air? BECAUSE THEY KNOW THAT MY NAILS WOULD BURN AND BURN. I didn't know I had to pay $50 for a good service or else they would remove my nails and burn them. I will talk to a lawyer and the police so they can check licenses and not do this to any more people. I remember the look on the ladies faces and I swear to God my case will not be left...

Today’s experience at this nail salon was so negative that it left me feeling hurt and confused. It’s always been a bit awkward there, mainly because of the manager. But despite that, I’ve always been respectful and given a fair tip, sometimes even a good one.

However, today I realized that I’m not welcome there. I understand that the neighborhood is predominantly white and older, but that doesn’t justify the disrespectful behavior I’ve experienced. They always talk in their own language and giggle, which is unprofessional and disrespectful to a paying customer.

I called the salon to ask about the gel manicure and pedicure, and I was clear about what I wanted. On the phone, the manager said $66, I even asked if they charged extra to remove the gel, she said no. I went to the salon and said, “it’s $66 for gel manicure/pedicure, right? I called on the phone.” She confirmed.

After deciding to stay for the service, the manager speaks in her language to two (free) workers. They seem to neither want to jump at the chance to work; I stay for the service, once one agreed, and end up getting charged $86. When asked about charge, Manager said she misunderstood and thought I meant regular manicure/pedicure. That’s not even true, bc regular is like $44. This is dishonest business and disrespectful.

And not sure if all because I look young or because I’m Hispanic. No worries, I’ll never go there again or recommend it. Service is pretty basic, and no special nail art provided anyway. They don’t seem to know how to do square nails either. And foot cleaning/scrub...

I regrettably write this review as I have been a patron at this nail salon for a couple of years now. The staff there are usually very pleasant--Anya, Cindy and Olga are the BEST!!!!. However, there is another young lady there who is very unprofessional and distasteful. So much so, that I am contemplating whether or not to return to this salon. First off, she tried to bully me into giving her a tip when she saw that I was paying with a CC (credit card) which I thought that was a turn off, then without giving me a chance she proceeded to insist that I tip another person with whom my services were split. I said nothing on the issue even though i found it unprofessional and a turn off. As I sat in the salon, eight months pregnant if I may add, waiting on my ride, at 15 minutes to closing time she approached me and told me I had to leave. She was attempting to put me out of the store prior to closing time, pregnant to stand in the cold ( 30 below). I thought this was the most unprofessional experience that I have had in Forest Nails. I tried to reach them the following day but could not reach a person in charge. I will be...