Shogun Hibachi — Restaurant in New York

I’m going to be very detailed in this review regarding my first visit to Shogun Hibachi. Now I know the first question anyone would ask is if I would return to Shogun Hibachi and the answer is most likely no. Now I will explain why….. my daughter loves hibachi and it was her 6th Birthday, when I walked in I was surprised as the manager opened the door for us which was a great start however when my family of 14 and I start down to eat the worst service you ever experienced began… tell me who ever went to a Hibachi and never received soup or salad? We never got any soup or salad…, appetizers took forever to come out and the waiter always have an excuse… we waited almost 30 mins to wait for appetizers. We have kids we explained that the kids are hungry and have been waiting for appetizers it was still a wait. What got me really upset is that people that wasn’t of color came after us sat down got soup and salad and got a chef to cook their food however we had to wait. The waiter took forever to get our orders and everytime we remind him about our appetizers he keeps forgetting. It’s upsetting to know how the service was and when we finally got a chef to cook our food he was literally finished in less than 20 mins. I told the chef medium steak and I got well done steak. The food is just ok to me, not impressive at all, I ordered the sandwich roll was the best dish for the night. The fire experience was too much and to me to dangerous to be honest, too much flames the kids were more scared than excited. I felt like we were just the after thought and all he had to say is sorry. It didn’t even sound genuine. Yes I completely understand that a restaurant gets busy however everyone should be treated the same and customer service is a huge deal for me. We spent a lot of money here and to leave not feeling satisfied was so disappointing. I feel it for my daughter because her experience wasn’t a nice one at all. Now given the Manager stated that he would give 10% off the bill but who cares about that, we didn’t get the great hibachi experience everyone expects. It’s sad to know that people still gets treated that way. I bought a cake and gave it to them and still had to remind them to bring out the cake. We didn’t get water we had to ask for water, we had to ask for utensils, we had to ask for napkins, we had to repeatedly ask for our appetizers, had to wait for others who came after us to be served and wait for a chef. On and all this wasn’t the experience I expected. I always appreciate when others leave a review about a restaurant and I hope this helps others. When it was time to sing happy birthday, they didn’t put any effort into doing it at all. Then they didn’t offer any knife to cut the cake nor any plates, we had to ask again. My advice is to just be careful when go here probably if you go when it’s not busy it’s better. Customer service and service on the hold needs to be better. I just to tell the Manager and Owner customers will rather pay more for top notch service than to pay less to be treated the way I was treated. Customers appreciate the effort a restaurant take to ensure that their customers leave with a happy face and the customers are always satisfied. Do better, customers come first and the customers are the ones keeping the business going without us customers you wouldn’t have a business. Show your customers that their service and support is appreciated. I hope you see this and understand why I gave the review. Lucky they got three stars and not one. Sorry...

My family and I were looking for a Hibachi place to celebrate my daughter’s birthday and one of my daughter’s researched and suggested this place.

Although I was hesistant because not a fan of shared eating spaces when dining out, thought would give it a try.

I was also hesitant because my dining and shopping experience in Queens has not been so great so far, unfortunately.

One would think Forest Hills would be much different and more on par with Manhattan and other suburbs, but apparently the “culture” here seems to still be “lagging” too.

When we came in, we were directed to wait and sit at booths while the staff (I guess) evaluated the seating in the Hibachi area which is understood as it’s a place of business and Saturday.

I had reservations because of the first encounter, but went ahead with the evening because the dinner was for my daughters birthday.

Besides the decrepit, old buffet style carpet, the presentation and wait staff were okay.

However, towards the end, staff forgot to come and check so that we could complete the check and receive to go boxes.

The other party that was sitting with us actually left and after WAITING for a good while, ended up flagging down one of the kitchen staff guys to help us with taking the payment so could pay and receive to go boxes.

We believed that was the procedure to pay as the party next to us received their check and to go boxes and paid the same way.

A few minutes later another young lady brought the check, but was abrupt and harsh when handing the receipt.

I am not even sure what transpired to warrant that behavior as that was our first encounter with that particular individual.

I was a bit startled, but my daughters confirmed that was NOT the person that helped us during dinner.

We completed the receipt with tip, left it on the table (like most restaurants) and went to walk towards restroom when I was greeted by the guy that sat us at the beginning (I am assuming he is a manager/owner) DEMANDING the receipt.

I informed him it was on the table and continued to restroom.

Never in my life have I been so insulted in being ACCUSED of such NONSENSE or TOMFOOLERY as the restaurant had already CLEARLY CHARGED my credit card.

If my family and I were going to walk out, we would not have sat there and waited an ADDITIONAL 15-20 minutes to give someone A CREDIT CARD so the RESTAURANT could PROCESS the transaction, go to the restroom, then walkout.

Absolutely INSULTING and ASININE and one of the reasons reluctant to do business in certain areas, particularly in Queens. It’s just an off place.

This experience has definitely solidified my decision to stay away from certain places outside of Manhattan or other suburbs.

Think most “normal, suburban” families just want a nice, peaceful, evening out without unnecessary drama or...

This place is a Forest Hills staple. More like a landmark for directions. I’ve known about for years but never tried it until a friend came in to town and wanted hibachi. So this is a one and done for me. I’m not a fan of Japanese steakhouses or hibachi style dining to start. There is the context of my review. The place looks as old as it is and that is not a compliment. Regardless of the health grade posted, I would not send an archenemy to eat here. We all got hibachi but, where is this mediocre meat and vegetable combo sourced from. The chicken was tough and chewy, the shrimp barely tastes like it, and the rice comes from the kitchen, not the grill. My friends liked it and they eat hibachi everywhere. They were surprised about the rice and didn’t like that part though. The “show” was okay and standard but again, I don’t care for that either. The flames were super high and scary if I may mention lol. All this dining experience did was confirm my desire to not go there. I wonder how they survived the pandemic. My teriyaki sauce was quite watered down. Overall my main dish lacked flavor. The best part was the soup and salad apps that come with the hibachi. Sad story. My friends would ask for things and 2-3 things were not available. The place was empty. You simply didn’t order it for it to be available. I’m talking about hibachi staples. Oh well. The server disappeared once the cooking started. If you wanted a refill on beverages or anything else, you were on your own for while. Remember, it was practically empty. One or two tables with guests midweek at night. Thanks but, no thanks. I will continue my relationship with Nobu until I...