Foundry Lighting — Local services in New York

My mother in law had a similar bad experience but I chalked it up to miscommunication and gave them a chance. I really loved the lights on the website!

If you are absolutely certain that the light you are choosing from the single available image online is for you, Foundry will likely be a great experience.

Do not, EVER, try to return something. I purchased multiple exterior lights as we were doing a full exterior renovation and I wanted to try them for size and shape. I did not wire them, merely held them up to get a sense of the fixture.

I chose the light we would use and started the return process for the others. It was an absolute NIGHTMARE. Foundry does not accept the fixtures back, you will pay for shipping to the manufacturer warehouse as well as a 20-25% restocking fee on top of shipping. They set up each return INDIVIDUALLY so that I wouldn’t be confused and ship the items to the wrong place? So I had to ship and item, let them know it was shipped with the tracking number, and only then would they give me the return address for the next item. Am I a toddler?

After the items were returned they had to be inspected which I was informed could take up to 3 weeks. Try 6.

I have no less than 45 emails back and forth with Foundry customer service just trying to get the correct shipping information and follow ups about my returned items. This became a full time job.

Every single fixture I purchased from foundry can be found on other more reliable retailer websites and I implore you, learn from my mistakes and do not bring this headache upon yourself.

Foundry, take a lesson from every other online retailer and fix this process because it is a horrendous...

This store has terrible customer service. I ordered a lighting fixture and an hour later tried to cancel my order by emailing customer service with the provided email. There isn’t an alternative way to cancel your order. Two days passed with no response, so I emailed again to avoid them shipping it to me. The second email was at 9:21am, at 9:23 I got a response saying they’d cancel if it hadn’t been shipped yet. A few hours later I got another email saying it had been shipped, with a separate email with tracking info. On clicking the tracking info I could see it hadn’t shipped but a label was created. It is now over 24 hours later and it still hasn’t been received by FedEx but they refuse to cancel my order and have told me it will cost 50% of the total to restock. I find this unacceptable as I tried to cancel the order literally an hour after I placed it and was ghosted so they could play out this restocking scam to take half of my money for nothing. Won’t be...

ETA: I just received a phone call from the customer service department of Foundry. They offered me $223.76 (I would lose over $600) to keep the lights but ONLY if I remove my review. NOPE.

I have to agree with all of the reviews regarding poor customer service and ridiculous charges for returns. With covid, shipping is taking longer so I totally understand that the delivery of some of my items was delayed--of course! Unfortunately, the same courtesy was not extended to me and I missed my return window by less than a week and they will not readily accept my fixtures back. Make sure to do your homework! I could have purchased the exact same fixtures from other stores (hello, Home Depot!!!) for less with a much better return policy and better customer service. Dear fellow shoppers--check Amazon for better deals on the same products. Dear Foundry Lighting, you need...