One Salon — Local services in New York

My experience was absolutely heartbreaking. I have given this a lot of time (7/16) before posting, but in the end, I decided that I do not want this to happen to anybody else.

This hair appointment was a special treat for my upcoming wedding. I always take great care with my hair—I cannot stand unhealthy, frizzy hair. For the past years, I have only air-dried my hair and never used products on it. I am blessed with straight hair that, when cut by a professional, falls just right and does not require additional attention.

When I booked this appointment with Arsen, I was told that I would have an appointment with a Master cutter and colorist. Given Arsen's Instagram posts and him being the owner, I fully trusted this statement. After paying a deposit via Zelle to secure the appointment, I was looking forward to the experience.

Jhese (Jessie) was this "master" hair cutter. When he got to me, he didn't even say hello or introduce himself; he just started with, "So what are you looking to get done?" I introduced myself and showed him photos of my hair done in the past, explaining that I wanted a similar result using the balayage method.

Once Jhese (Jessie) started to work on my hair, I was surprised as he used a hairdryer to separate the strands before slathering on the bleach. He then proceeded to matte my hair with a comb. I asked him about this method, and he said some people separate with a comb but that he believed in working smarter, not harder.

In hindsight, I really should have gotten up and left, but I trusted the process, and I had already paid a significant deposit. Things only got worse from there. An hour into this process, he had not yet reached the front of my head, and it dawned on me that the back of my hair had been festering in thick bleach for far longer than it should.

Once he finished with the front, he put me under a heater. After that, he slathered on toner or color—I'm not sure which—between the foil layers and let that sit. I say "slather" because he used a huge wide brush, and the liquid was flying all over the place. After it was washed out, he attempted to brush my hair with a completely nasty (dirt-layered) and clearly unsanitary brush. My hair was so matted that he used a lot of force, and I almost had to beg him to be gentler to avoid further damage to my freshly abused, bleached hair. I pointed out a huge wad of hair sticking out of the brush, and Jhese very nonchalantly said that we have over 3 million hairs on our head and lose hair every day.

By this time, I was beyond dejected. Next was my haircut. I offered to blow-dry it myself if he had a hairdryer with cold air, but he said it would take too long. So my "master" haircut was done with dripping wet hair, and it was so poorly done that I could have done it myself.

After observing the abuse my hair had undergone, I asked him to add some sort of treatment to help fix my hair and reduce damage. I specifically asked for Kerastase and was willing to pay the extra $50. His assistant put a mix together, but it was another product. I pointed out that I wanted Kerastase, but he said the other was better and that was what I would get.

I ended up leaving the salon with my wet hair (no need to make matters worse by blow-drying it) in tears. The result was yellow, dry, straw-like hair, damaged so badly that I dare not do anything else to it except cut off the worst damage. I messaged Arsen on my way home, and he assured me that Jhese could fix it. Not in a million years was I ever going to let him touch my hair again. How can you fix fried hair? My hair is fried, and it will take years to grow it out.

(last image is of previous color jobs and was shown as example...

This is my first time visiting ONE salon and I was blown away by the amazing experience that was provided by the owner Arsen and all of his staff. Arsen will sit down and listen to what you want and let you know if it's realistic and if he can achieve it. He then sat down with me and explained the whole process to me- how it going to lift, what color it can look like, how light my hair is able to get, etc. Then he broke down the prices of what I will be paying so I wont have any surprises at the end. We started the lightening process and he kept checking on my hair every 10-15 min. When it was time to place the toner, he did a test strand of 2 different colors and asked me which one I liked better. His blending skills for Balayage is impeccable and truly one of a kind! I felt super comfortable in his salon as everyone is very friendly and professional. He has massaging chairs while you're getting your hair washed. His hair assistants - Jessica and Solly- are extremely nice & friendly; it feels like you have gained a new family. Arsen makes sure you leave the salon happy and exactly how you wanted your hair to look. If you're unhappy about something, he will go out of his way to fix it because a happy customer will hopefully remain a loyal customer! He provides honest consultations and if he can't do something or if youre hair is too damaged, he will let you know and even recommend some other salon/stylist to achieve what you're looking for. He's a perfectionist when it comes to hair so be prepared to clear your schedule because it might take a while to get it perfect!! Thank you Arsen for bringing life back to my hair and for gaining my trust and loyalty. See you in...

I had an incredible experience at One Salon with Arsen!! I have been barraged by nonstop compliments since I stepped foot out their door!!

I found them on Instagram almost two years ago, and this is my second visit. I got a half head of balayage about 1 year ago, then came back this time for a full head of balayage. The results are jaw dropping, and even more gorgeous than the photo I brought with me!

I was upfront about my budget, and Arsen was very easy to speak to about what we could do. He also did an excellent job communicating the next steps during the service; and making honest recommendations for what I needed or didn’t need.

I really like their method for balayage also. They use a blow dryer to separate the shorter / longer hairs for a natural looking highlight / lowlight, without needing to back comb. I’m also so impressed with how well the bleaching was timed on my very thick head of hair — I have a perfectly even lift all the way around and not one piece of gold or over-processed hair!!

Going blonde takes time, so I spent quite a a few hours here, during which I also saw so many happy repeat clients come in, and a very genuine camaraderie between all of his staff! Jessica washed my hair, and Laura did my shadow root — and both of them were equally lovely and great listeners to my feedback during the service.

Highly recommend getting balayage hair coloring from this NYC hair stylist salon!!! I will absolutely be...