German Auto Care, Inc. — Local services in New York

My daughter's car overheated on her way back from her work in Manhattan. Brought the car to German auto care. Having twice used them and the proximity of the breakdown. George the owner kept the car for 3 days of diagnostics and determined that it needed a water pump. At completion we paid him $1000 cash, and took the car back. A day later I received a call from my daughter notifying me that the car was again overheating. We nursed the car back to George and 2 more days of diagnostics replaced 2 modules and told us that the car was ready and assured us that the problem is solved. We retrieved the car and hoped that this was finally over. The following day the car overheated on her way into work once again. We decided to end this ground hog day and. The following day was spent retrieving the car by the side of the LIE and had it towed to a shop on L.I. where they determined that the radiator cap a $5 dollar item was faulty. They charged me $125 for diagnostic, parts and labor. I let some time pass before I notified George and told him of the successful repair by others and asked him to consider refunding at least the cost of the parts that were replaced when not necessary and we received a nasty "NO", without any explanation His incompetency should be very apparent. I never argued the price and paid him when asked. And we’re talking about a Toyota Avalon not a fancy German import. Think twice before you make a decision to use George. And don’t be so quick to part with your...

Found this place on Google and gave them a call because of their 5 star reviews. I needed new front rotors and brakes for my car and was quoted approximately $2,500 including labor by the guy who I assume is the owner. Sounded better than the $3,500 the dealership wanted, so I agreed.

My car uses Brembo rotors and they cost around $800 online, so the shop was making an additional 500 by selling them to me, and I was okay with that. What I wasn't okay with was being lied to. I asked the owner to make sure the rotors are Brembo, and he said "of course". A few days after getting the car back I decide to get a better look at the rotors and found out he sold me some Chinese aftermarket rotors that sell online for $400 each. In total, I got scammed by this place for over $1,500 and now I'm driving a high end sports car with brake parts from China...

I highly advise you to not use this shop. If for whatever reason you do end up here, PLEASE ask them to provide you with an itemized invoice so you can check the price of each individual part to make sure they aren't ripping you off. On top of that, since they blatantly lied to me about the parts they installed, I suggest asking them for the box of the new parts so you can confirm they bought the...

0n a 100 degree day my 2012 MB GL450's failing A/C system was no longer deniable and needed fixing. At 230pm I dropped by German Auto Care Inc. I described the condition was given a quote to diagnose the issue. I was happy that the car could be serviced right away. It was confirmed that the A/C compressor was bad. I ok'd the order of the new compressor and the repair cost. I left the car with German Auto Care Inc. with the expected pick up time the next day by 2 pm.

Next day 1130 am I received a call that the A/C compressor repair was completed and the car was cold enough to need a sweater inside. It was 100 degrees again when I picked up the car. The nice and Cold Car. The agreed apon price was the final price.

This was a smooth and stress free transaction and repair. I am grateful for the speed and professionalism of the shop for this repair. I will move this shop to the top of the list my Mercedes repairs.

Highly recommend having a chat with German Auto Care Inc. about your...