Graff New York, Saks Fifth Avenue — Local services in New York

I recently had the pleasure shopping experience with Sarah at Graff in Saks Fifth Avenue Manhattan, and I was thoroughly impressed by her professionalism, depth of expertise, and personalized service. With over a decade of experience in the diamond/luxury watch industry, Sarah brings a rare combination of technical knowledge and emotional intelligence to the client experience.

From the very beginning, she demonstrated exceptional patience and clarity in understanding my specific needs — from selecting the right diamond to determining the perfect ring size. Although the store did not have my desired diamond in stock at the time, Sarah went above and beyond to source an ideal match swiftly, showing both resourcefulness and a deep commitment to customer satisfaction.

What truly stood out was the way she made the entire process feel effortless and welcoming. Her ability to communicate fluently in both English and Chinese Mandarin was an added comfort, making the experience even more seamless and culturally sensitive.

For a luxury brand of this caliber, having a wider in-store selection would make the experience even more immediate and satisfying. Fortunately, Sarah’s prompt follow-up and coordination more than...

I had such a great experience working with Dana at Graff in Saks Fifth Avenue. When I first walked in, I honestly knew nothing about diamonds or engagement rings. Dana was so patient and never once made me feel rushed or pressured. She took the time to walk me through everything step by step and really helped me understand what I was looking at.

I ended up coming back multiple times with my fiancée, and every single visit Dana was just as welcoming, professional, and patient as the first. She always made us feel comfortable and answered all of our questions, no matter how small. Her knowledge and calm approach turned what could have been a “stressful” process into something exciting and memorable.

If you’re planning to shop at Graff, I can’t recommend Dana enough. She truly goes above and beyond to make sure you find the...

Exceptional Service from Sara

I want to express my heartfelt gratitude to Sara for her outstanding service during my purchase of a diamond ring. She was incredibly attentive, patient, and professional, answering all my questions and understanding exactly what I was looking for. Thanks to her guidance, I found the perfect diamond ring that I absolutely love. Without her help, I wouldn’t have been able to make this dream purchase.

Sara’s expertise, warm attitude, and dedication to her clients made the entire process stress-free and enjoyable. I am beyond satisfied with my choice, and it’s all thanks to Sara’s exceptional support.

I highly recommend Sara to anyone looking for a seamless and delightful shopping experience. She truly goes above and beyond for...