Grand Slam New York — Local services in New York

ad potential to get 5 stars if it wasn't for the staff. We went in about 10:30pm on a week night. Time Square at 10:30 is pretty busy and full of all kinds of people. We were loving it. My son asked to stop in here because he saw some baseball stuff and fidget spinners in the window. We went in and immediately liked the selection and prices. They had some of the other stuff that are the norm for souvenir shops. But this place had a better selection and prices were good. We were excited to see the downstairs section that had 99 cents stuff. However, here comes my 2 star rating. We never made it there.....

We had a few things and were checking out some shirts. It was only 10:45 at this point and some man started walking around the store yelling what we thought was "clothes". Turns out he was yelling "closed" and other employees started walking around yelling at everyone to go check out because they were closing. It was early in Times Square time! That being said, I've worked retail and know that they have to go home sometime and no one wants to be stuck at work later than they need to be. However, the store was packed. Some people just put their stuff down and left. We raced to the register to check out and had a very disappointed child because we never made it to the 99cent section. Perhaps they could have posted their hours, had the guy at the door tell people they were about to close when we walked in at 10:30 and lots of others walked in behind us or announced it earlier and perhaps a little kinder. The cashiers were incredibly rude and were practically yelling at customers. We will be back to NYC, but will not be back here when there are so many other stores with much...

My friend comes to NYC every year and always did her souvenir shopping at this store. I don’t come every year, but maybe every other year or so and would also patronize this business. I would have told you this was a good place to get souvenirs, however, this visit something alarming happened. My friend and I stopped by to purchase souvenirs as we usually do. I guess the store was not quite open yet, though I did not realize that as the lights were on and front door not locked. As I opened the door, there was some sort of a small wooden block leaning against the door that fell over as I opened it. A gentleman came running over, yelling at me, and got in my face and was being physically intimidating and aggressive. It took me a few seconds to understand that they must not be open yet, and he started screaming at me to back out, and when I didn’t react fast enough for him, he rushed me and continued to scream at me, getting in my face and being physically threatening and intimidating, he almost physically pushed me back. It was quite frankly scary. I’m not sure if this is a security guard or if the store is under new management, but I won’t be going back to this store and would advise others to stay away. A simple, “sorry, we aren’t open yet, come back in 10 minutes” would have...

Please be advised. I purchased a New York gift mug from here and put it in the dishwasher at home in the UK. When it came out all of the "Stick on" labeling (which I was not aware was stuck on), came off and ruined the mug. I contacted them and sent them pictures but was told because the mug did NOT have a "Dishwasher Safe" label on it that it was my mistake. I have purchased mugs from Disneyland/Gatorland/Nasa and Empire State building, none of these had dishwasher safe labels but all washed in the dishwasher without any issues. So please be aware that any mugs you buy from this retailer may have the potential to be destroyed in the dishwasher. Please also bear in mind that 98% of the USA uses Dishwasher so it seems unreasonalble to assume that they would NOT be washed in one. Bit like saying your car would never go through a car wash.

Just again to note that none of the other American attraction mugs I bought had ANY dishwasher safe labels but have all washed fine.

It should also be noted that the dishwasher washes the dishes so delicately that even the price label underneath the mug was still on.

this review is...