Greentree Pharmacy — Local services in New York

I am, perhaps, "spoiled" by my 37 year patronage of Palma Chemist which closed recently. Their service went above and beyond the call of duty. They knew old customers by name, even VOICE over the phone. The man who cleaned and stocked was available for delivery almost every day. If he was out, which was close to never, a staff person would make the delivery.

Those at Greentree are certainly nice. My specific gripe is that they have an "outside" delivery man whose availability is unreliable. On top of that, he uses his car, and asks that I COME DOWN not just to my lobby, but out to the curb, because he can't park. Worse, I very recently asked for a delivery, was told he was not in (it was Saturday) and so asked for Monday morning to be told he was ON VACATION. That is unacceptable. If you say you deliver, on your website, which is not a big deal for a pharmacy to say, you deliver all the time, with minor exceptions. Mine are routine meds. What if someone is very ill and needs meds for an acute situation and cannot get out? I was not please being asked "can you find a way to get here yourself?" In addition, in my email requesting refills, I asked (this being the second occasion) that my email be acknowledged, and it was not. I would never have thought to ask if delivery would be available! ONE ASSUMES IT IS at least weekdays.

I'm disenchanted. I live too far for this. I chose Greentree when Palma closed because they had a sign out front saying "We welcome Palma customers" and I thought, naively perhaps, that this portended special and professional treatment. I think I will have to choose another pharmacy.

I stress that they have been professional and careful with filling meds. But service is just...

I have used this pharmacy on a few occasions. In my experience the staff has been rude and judgmental both in person and over the phone. Most recently I had a prescription sent there and when I called to ask if it was in stock the pharmacist very rudely told me he has it in stock but he is saving it for his “current customers “ who were already prescribed this medication. There was no empathy or sorry for the inconvenience in his response. I have been prescribed this medication for years and had it sent to this pharmacy to pick it up previously, but couldn’t because THEY were out of stock. Not because I was not prescribed previously. It would be one thing if I never went there before. I called my provider to let them know what happened and they were shocked. This place has now lost all my business and I will be sure to inform my associates of my experience. You may want to consider going elsewhere before this happens to you. Gatekeeping medication is not cool. How is someone supposed to become a "customer" if meds are saved for preferred ones. Signage outside the store and on the website is bordering on false advertising saying that they will welcome transfers from Rite Aid or other pharmacies in the area that have closed with open arms if this is how they...

Greentree Pharmacy has been an absolute lifesaver for me and such a gem in park slope! I honestly can't say enough good things about this place. One of the best things is that there's never a line (I recently converted from cvs pharmacy because of the lines)—every time I walk into Greentree, I get served right away, which is such a huge time-saver. Prescriptions are always ready when I arrive, and it feels like they’ve already anticipated my needs. The staff is incredibly kind and genuinely helpful, always taking the time to answer any questions and make sure I feel completely taken care of. They are also very proactive, too—reminding me when I need a refill or when it's time to pick something up. It’s a level of care that’s hard to find, and I’m so grateful for it. If you want a pharmacy that truly cares about you, Greentree is...