H & W Hardware — Local services in New York

BUYER BEWARE. I’ve never dealt with an owner who is so rude and unwelcoming in my entire life. Lived next to this shop for almost a decade never had a good experience in my life. Today was the final straw, guy wouldn’t even open the door to speak to me when I came in to purchase something. Go to Home Depot on 23rd. Far cheaper and much better service and quality. Plus without the insane markup. Small local businesses emphasize service this one doesn’t care if you’re hit by a bus. They’re rarely ever open in accordance with their hours. Don’t bother coming by during an emergency Awful place even worse...

Surprised to read some of the earlier reviews as the guys working in the store today, when I went in, were polite and helpful--practically to a fault. As I was leaving, I got some interesting trivia regarding the business. A fire long ago (started in a neighboring basement, apparently) was quite a blow, but not one they couldn't weather--as told engagingly by one of the managers. What's more, they've been open for nearly a century in this East Village spot. That's undeniably saying good about the place, besides my review. Longevity speaks. Definitely a pleasant chat. And yes, prices...

I regret shopping here. I wanted to support local business - made two trips for lightbulbs, and neither worked as expected. They’re also ~4x more expensive than what you’d find on Amazon. When you try to make a return, they give you an archaic ‘credit slip’ to spend money at their store, instead of refunding your card. Giving 3 stars (instead of 2) because at least one of the workers tried...