Lim’s Kitchen — Restaurant in New York

Disappointed by Dishonest Service and Lack of Accountability

I had an extremely disappointing experience with both the restaurant and Uber Eats customer support. I canceled my pickup order less than a minute after placing it and immediately called the restaurant to confirm the cancellation. I spoke with someone I believe was named Sorus, who initially agreed to help and seemed understanding.

However, when the Uber Eats agent joined the call, Sorus changed his story and falsely claimed the food had already been prepared. Realistically, preparing two full orders in under a minute is implausible—especially for a scheduled pickup with no delivery or courier involved. This contradiction felt dishonest and manipulative.

It’s incredibly frustrating that I was charged the full amount despite such a prompt cancellation and immediate follow-up. It seems unreasonable and unfair that their system does not allow for flexibility in situations like this, where the order clearly hadn’t been fulfilled in any meaningful way.

I urge others to be cautious when ordering from this restaurant. If a business is unwilling to act in good faith and prioritize customer service—even when the customer has not received any part of their order—it raises serious concerns about...

My prayers have been answered: a good Korean restaurant in Midtown East! 🙏

Ordered delivery for my first try so can't comment on restaurant itself, but food was great and will definitely be going here again.

Fantastic and crunchy fried chicken, even delivered - can only imagine hot out of the fryer. Could stand its own in K-Town. Great sauces too.

Kimbap was tasty and came in a good variety of options, including a tasty spicy squid (not usual) option. Bulgogi wasn't the most flavorful but appreciate the perfectly cooked rice and toasted sesame.

Seafood soondubu came in a great portion, plenty of tofu and spicy to my liking (although couldn't specify the spice level, I like my food on the spicier side and this was just right). Even the egg wasn't overcooked! Perhaps added it right before delivery? Broth was a bit bland but helped by some salt (would recommend 800° Korean sea salt 😁).

Have been waiting for this place to open for ages and it was...

Wow, not really sure where these positive reviews are coming from. I understand it's more of a takeout spot, but we showed up at 8pm on a Friday night and were the only patrons....should have been a sign. We ordered:

Army stew Tteokboki + cheese Kimchi pancake

The army stew came in a white bowl and tasted like microwaved spam with gochujang water and an instant noodle packet. The kimchi pancake had raw daikon in it? The slightly saving grace was the rice cake/tteokboki dish but was still pretty bad as the layer of cheese wasn't even melted properly. We took a chance by eating here and not trekking a bit further to k-town and really regretted it...probably one of the worst meals in recent memory. The owner/manager seemed resigned that the restaurant was struggling and didn't really engage us as we were walking out. Of note, they advertise really good fried chicken but weren't serving it...