Hayley's Day Spa — Local services in New York

Negative stars if that’s possible.

Here are the facts:

I made a same day appt at Hayley’s Day Spa on Friday, Oct 11th at 3pm. I was told to return in 2 1/2 hours or so. At 5pm I get a message that my dog was ready for pick-up. I get there by 520 or so. I get there and my dog is acting erratically and crying totally out of character Margaret tells me that my dog was kicked on his ankle. Theresa would be no charge to take him to the vet. We rush to Bond Vet hoping they would take me because they close at 6pm or 7pm. Vet examines the injury I pointed out and says its the like a kid skinning their knee badly. No play, a cone and no day care for about 2 weeks could be longer We get home and I am feeding my pet his dinner he is still crying a lot and I see blood on his paw. (See pic). I send Margret a text (see pic) I have Airvet available through work I do I video call with a vet and she said to take him to a vet immediately. That sort of cut is very painful. We go to Bond Vet in the morning the vet shaves his paw so we can get a good view of the injury. I sent the pic the vet took to Margaret she says that’s not my dog. She asked for a pic of the entire dog. Which I sent and I walked over with the vet bills. The vet informed me that something was in the wound a powder of some sort I naturally was upset she wouldn’t open the store door to let me in they have a buzzer system. I received the a text from her (see pic) Ever wonder why you cannot watch even a second of the grooming process? Look around at all of the kids too young to be certified groomers. They are running a grooming school out of their business call Madison Grooming School. Are they telling customers that kids are learning and their pets are being used as teaching tools? She attempted to call the police on me when I told her groomer had a heavy hand and possibly hurt the dog and her knowledge. I did curse at one point because I couldn’t believe the nerve and the audacity. Fast forward to Monday, Oct 14th our follow-up and bandage removal. Thankfully no pus but restrictions remain and another follow up required in 3-5 days. I drop off the other bill now bill 3 she again didn’t answer the door. Two other neighborhood store owners stood 15 feet away at my request to see what happens I shared my story with them. Now it’s Saturday, Oct 19th for our 4th vet visit. I drop off the bill she comes out and take the bill. I walk back after a minute and knock again asking if the bills have been submitted to their insurance her husband Bertin steps out this time. No apologies nothing and simply says okay. A few hours later I get the following text message (see pic). I don’t want to see another pet get hurt by this unprofessional...

The staff at Hayley’s is friendly and courteous. However, the quality of their grooming is inconsistent and this last time was beyond unsatisfactory. We have brought our pup here for grooming on multiple occasions, with varying results. While some visits were acceptable, our most recent experience was completely unacceptable.

This most recent grooming session, which unfortunately was right before Christmas, resulted in an extremely poor haircut for our baby. It looks as though they just took a buzzer and went straight in across her entire face and body. The grooming was so poorly done that it has negatively affected her behavior for several days afterward. Shes appeared visibly sad and uncomfortable, often hiding from us, which we believe was due to the excessive hair removal.

Additionally, we noticed several cuts along the inside of our baby’s leg from the groomer. This experience has significantly diminished our trust in their services. Everyone that’s seen our pup after the grooming session has asked us what happened to her? Why we would have done such a thing to her. People were even confused as to if it was the same pup.

Given the inconsistency in quality and the traumatic outcome of our last visit, we have decided not to return to Hayley’s . The well-being and comfort of our baby are is top priorities, and we cannot risk subjecting her to such a negative...

Our pup has been going to Hayley’s Day Spa (at 71st Rd) for the past two years! We have tried other groomers, and they simply are the best!

There is little to no wait time during drop off. The staff are friendly and extremely thorough on how you want your pup pampered. They go into detail about cuts, shampoo scent and ask any concerns you have.

They are also safe and are up to date with requiring vaccines of all their pup clients.

When your pup is nearing the end of their pampered spa, they text you for pick up. Pick up is seamless! During pick up we are sometimes surprised with a cute bow...