Heights Aesthetic Laser Center — Local services in New York

I'm extremely dissatisfied with the service I received from Heights Aesthetic Laser Cente/Park Slope Laser Aesthetic Center.

The experience was marred by poor communication, unprofessionalism, and contradictory statements from staff.

I communicated my concerns regarding hyperpigmentation to the team at Heights Aesthetic Laser Center. They recommended LaceMD as the most effective solution for this issue. Trusting their professional judgment, I made a payment of $1,300, believing that I was taking a significant step toward addressing my hyperpigmentation. I subsequently scheduled my first appointment for the following Monday.

A few days later, I received a notification stating: “Dear N, this is Heights Aesthetic Laser Center. We wish to inform you that we are temporarily relocating, and your upcoming service will now be conducted at Park Slope Laser Aesthetic Center located at 499 5th Ave, Brooklyn, NY. This facility has been established for nearly ten years and is staffed with experienced, highly regarded providers. We are confident you will receive excellent care. Would you like to attend on Monday at 11:15 am?”

Despite the new location being inconvenient for me, I decided to proceed.

Upon arrival, I completed the requisite paperwork and was escorted into a treatment room by a different aesthetician then the one I have been using for years at Heights Aesthetic Laser Center. Once lying down in the room, I was surprised to learn that the LaceMD machine was unavailable; instead, the aesthetician proposed using an entirely different device, claiming it would better suit my needs. She further remarked that the aesthetician at the original location should not have recommended LaceMD and that I should have opted for a VP peel.

As numbing cream was applied to my face, I inquired, “Why am I receiving this treatment if it is not appropriate for my situation?” She conceded, stating, “You are correct,” and subsequently removed the numbing cream that was already activating on my face. Feeling completely confused and frustrated, I approached the front desk to seek clarification on the situation and to explore my options. Regrettably, I encountered no assistance, only rebuttals and contradictory remarks. My face at this point entirely numb!

This experience was unprofessional and indicative of questionable business practices. I anticipated better communication and support, particularly after investing a significant amount of money and time. I departed without any resolution, as the manager and receptionist failed to understand the appropriateness of providing me with a refund. I have never experienced anything like this before and remain thoroughly shocked, over one hour later, while sitting at home with my face still numb.

They should have been transparent in stating that the service for which I paid was not available at the alternative location.

They should have informed me that my original aesthetician would not be performing the procedure.

There should not be contradictions or disparaging remarks between employees of what is ostensibly a sister company (questionable).

They should prioritize honesty and transparency rather than showcasing unprofessional behavior.

If you are unable to deliver the service I paid for, I expect a full refund. Speaking negatively about the location where I originally purchased the service does not reflect well on you; it only undermines...

I LOVE this place and would recommend it to anyone who's looking for a beauty SPA that can take care of all your skin needs! I became a regular here recently after my friend recommended it to me. The personnel is very friendly and knowledgeable, the place is neat, and the location is very convenient. So far I tried several procedures: Hollywood facial, deep facial treatment, and laser hair removal, and all of them went spectacular, leaving me very happy with the results. Hollywood facial was a great boost before an event I was going to and made my skin glow with that special glow you can see on the faces of actors and artists during award shows. I was always wondering what type of makeup adds that translucent radiance to their faces, and now I know the answer: it's the Hollywood facial! I haven't had a deep facial cleaning in a while, and frankly, was somewhat worried about it. I also had a few bad experiences in the past, when my face was left red for days, or I would get inflammation the next day from the procedure and would have to go back so the aesthetician would fix it. Not with Juliette! She did an amazing job! My face was clean, and my skin was so soft afterwards, I couldn't believe my eyes! The next day it looked fresh and still glowing, with no redness. Laser hair removal was new to me. I thought it would be painful, but Lindsay was very attentive to my pain levels, and very comforting, so the procedure was very pleasant. She also explained how it works, and what to expect in the future, which helped me to feel more relaxed about the whole process of getting rid of the unwanted hair. I will continue with my regular appointments, as long as I have to, and can't wait to see the final result! I would highly recommend booking your appointment at the Heights Aesthetic Laser Center as soon...

I’ve been a client for 3 years. From the moment I walk in, I am greeted with such warmth and hospitality that it instantly sets a relaxing tone for my session. The staff here are not only friendly but incredibly patient, taking the time to explain each treatment thoroughly and ensuring I understand what to expect.

What truly sets them apart is their expert advice on skincare. They have completely changed my perspective with their insightful recommendations, tailored specifically to my skin type and concerns. Thanks to their guidance, I now have a much better understanding of skincare and feel confident in maintaining a healthy routine.

Every treatment I've experienced here has been top-notch, leaving my skin feeling rejuvenated and glowing.

Overall, I highly recommend them for anyone looking to not only pamper themselves but also to receive excellent skincare advice that can truly transform your routine. I can't wait for...