Tacos El Brother TRUCK — Restaurant in New York

I've ordered from them and their second truck in Bay Ridge, but usually only tacos and not super often because they're not in my near vicinity. Lately, I've been on a chorizo plate KICK, let me tell you. My usual places are Tacos El Paisa and Tacos Lopez 2 (those are the best spots for chorizo in my area).

Howeverrrrrr, their truck just popped up on my Grubhub with a crazy $10 off $15 deal. There was no way I was turning that up. Typically, I leave a request asking for the cold items included with the plate to either be put on the side or packed all together in smaller, separate container. Reason being that otherwise, they prepare your order and put guac, lettuce, crema and pico de gallo in a container full of hot meat, rice and beans-- and then it sits there waiting to be picked up. On top of it then also traveling with the courier while in transit. It gets soggy, the guac turns brown and warm, tomatoes mushy, it's a sensory thing for me. I also make sure to call before placing the order just to ask if it's okay (if it's a new spot) or to remind them (with my go tos). Their truck is in Park Slope and I'm in Midwood so it's AT LEAST a 20 minute drive. When I gave them a call, I spoke to the person in Spanish and explained exactly this. "I wanted to know if it's possible to pack the cold items from the plate separately so they don't get soggy during delivery?" I was genuinely taken so aback when he put me on hold and came back to say no. When I said, "Can I ask why? It's not like I'm asking for more food, and I live quite a bit away so I just want to make sure it doesn't get soggy," he put me on hold again. Then he comes back and says quite rudely "They said yes but we're only going to do it this time." I immediately just said forget it and decided not to continue with my order.

My request was nothing out of this world. I wasn't asking for them to give me a bigger portion of greens and sides, I simply didn't want them shoved in a closed container full of hot items. I think that's pretty reasonable considering I've never had any issues with the same request when ordering elsewhere. If they had been a little nicer and more accommodating, they would've made a loyal customer out of me. I would understand if i was asking for something ridiculous like guacamole without onions. But that wasn't the case and so it doesn't matter if the food is good or not, a lack of basic customer service will forever and always be a deal...

Ordered chicken burrito. This is the worst burrito I've ever had. Not exaggerating, it was 90% rice, barely any beans/chicken/veg, The few stray pieces of chicken were dry and unmarinated, was like chewing on newspaper. The tortilla was half soggy, half stale. I had to pick out the meagre sprinkle of tomato chunks and sad lettuce slivers and throw them away because they were all grey and mushy. Forget about anything "fancy" like cheese or avo/guac.

On top of that, the chicken burrito also had a few random bits of pork and beef, which I don't care about, but if you are strict about what meat you eat for medical or religious reasons etc., definitely don't eat here.

With so many great Mexican options nearby, I don't know how this place stays in business. I guess because it's the only one open late at night so no competition? But even then I'd rather stay home and microwave a frozen Costco burrito for $3 than schlep to this truck and pay $12 for a soggy tortilla filled with rice and...

I ordered the chicken nachos, steak tacos and Burris tacos. The chicken nachos were pretty standard, however it did come with a hefty amount of toppings which was appreciated. The steak tacos also tasted decent nothing new, I did like the green onion that it came with. The Birria taco was super good, it came with a lot of meat and I ordered consome on the side to go along with it. The only downside of the Birria was that the shell tasted stale. I also took a star off because usually the Birria comes with consome so I was confused that it did not. Also to add stuff onto tacos like cheese, guacamole etc would cost .50...