Jenny's Flowers — Local services in New York

Before posting a review we tried to contact the shop multiple times and provided them feedback about the order and asked for explanation and potential remediation, but our emails and phone calls remain ignored. Gifts and flowers were destined for our daughter's marriage ceremony and we wanted to make sure everything will be perfect. We contacted the store, explained it to them and store personnel assured us that all will be top notch, and that flowers and basket will be very close to pictures and description on their website.

We have ordered a Gourmet Basket and Perfectly Peach Bouquet and some extra for a total of $200+. Order was delivered in time frame agreed upon, but when we were shown what was delivered we were very disappointed to say the least.

First we were shocked with the content of the Gourmet Basket ($70). Instead of a combination of fancy sweets and savory snacks (cheese, sausages, mustard according to the picture and description) our daughter got a bunch of cheap, gas-station quality sweets that we would never ever send to anybody. Here is a complete inventory of the basket: Hershey Bar - $2.79, Whoppers candy - $1.79, Goobers candy $1.99, Grape Jelly $4-5, Bigelow tea bags, crackers and some cookies. We understand that some products could be substituted, but substituted with similar products, not with the cheapest, lowest quality and completely different. We were totally embarrassed when our daughter and her new husband opened this basket with us on a video call.

We also were quite dissatisfied with the flowers. We ordered a "Large" size Perfectly Peach Bouquet. Instead of a large beautiful flower arrangement ($65), the bouquet that we received was half filled with green leaves instead of flowers. As you can see from pictures - they are very different. See photos below for what was shown on the website and how it was described vs what was actually received.

Considering deceitful website description, low quality of products, and horrible customer service (we have contacted them multiple times and tried to give them a chance to explain and remedy the situation, but they never reached back to us to at least apologize) - we cannot recommend for anybody to do any business with this...

BEWARE: JENNY IS A SCAMMER & A THIEF

Our wedding had to be rescheduled at the last minute due to a COVID outbreak affecting our venue's staff. While all of our other vendors had been understanding and offered to reschedule their services at no extra cost or offer refunds if they were unable to reschedule, Jenny offered to do neither. I understand not being able to refund money lost on flowers that were already purchased, but she also refused to refund money that would have gone toward the labor of arranging and delivering the flowers.

However, the shadiest part of dealing with her came when we went to collect the flowers we had paid for. When we arrived at her shop (a day before the scheduled wedding date) she presented us with a small bouquet of wilted flowers (which did not include the correct greens we had ordered). I asked for the remainder of the flowers and she said that she would not give them to us because they were not ours, and that the money we paid her was not for the flowers but for the runners, centerpieces and other arrangements.

The arrangements were all 100% flowers (runners and garland centerpieces) and when I pointed out that the arrangements would have been made with the flowers we were picking up, she would shake her head and begin speaking in circles. My fiancée and I are fully convinced that she had either sold these flowers for pure profit at our expense or used them for other clients' arrangements after we told her the wedding had to be rescheduled. After our experience we contacted several other florists who all agreed that we should have at least been given our flowers.

She kept our money, and kept our flowers and wanted to charge us again from the ground up for doing the new date. Never working with her again and I would advise anyone getting married to steer...

We don’t need flowers! That was my answer to my now Wife when I received our first quote from another florist. I was done. The budget was way over what we planned, surprise, surprise! And I did not see the point of it. Upon a discussion about other things at Dyker Beach Golf Course, Lila grabbed me and said, “go see Jenny across the street, you will love her”. With about as much skepticism as you can possibly gather, My Wife and I went over to see Jenny. She patiently listened to what My Wife wanted and my budget (about 0 at start) and put our story together. What came out from Her and the staff was simply magical. The ceremony patio was something out of a movie. The attention and effort she herself gave us, was incredible and well worth every dollar. Jenny, you are a Master at what you...