Jimmy Jazz — Local services in New York

I bought these Nike air vapormax plus on August 11th 2022 for $228.64 . I went back the very next day ( less than 24 hours after my purchase ) and the girl who was at the front desk said that I can't return them because I used them . ( Which was completely false ) She then goes behind some door , start speaking to the assistant manager privately , then comes back out with the assistant manager . The " assistant manager " then tells me that she's the one in charge for the day and that she's not " comfortable " giving me my money back . ( Well I'm not comfortable spending $230 for you to tell me how to use my money when there was clearly nothing wrong with the sneakers ) . I then proceeded to explain to her that when I bought them on the previous day , no one looked at the sneakers before they sold them to me . The girl at the front desk opened the box to make sure those were the sneakers that I wanted and put the box in the bag . I also tried to explain to her , the only time I tried them on was in the store . The way that the sneakers looked when I returned them was exactly how Jimmy jazz sold them to me . And if they would have looked at the sneakers before they sold them to me , they would know this . And you know what the funny thing is , if they would have looked at the sneakers and deemed that the bottom was " dark " they still would have sold them to me . I still want my $230 back . This store has horrible service . If I were you , I would spend my...

Today I came in search of the perfect sneaker. I was greeted by one of the employees which is why they are getting a two star. As I browsed along the walls a store associate asked if I need help and I said yes and proceeded to tell her the type of shoe I wanted , she made a confused look and walked away. I continued browsing and tried on a shoe from the wall when I went to sit on the bench near the door a store associate was resting on the that bench and paid me no mind as his phone and gossip with another associate was more pressing. I asked the associate for a size and he proceeded to tell me go over to that guy ( gesturing towards the store). I went to the register and asked for the product. Unfortunately they did not have it. All in all the customer service...

I came into this store four times in the last two months and every time none of the workers seem to want to be there. They don’t introduce themselves, they don’t offer assistance or even great you.

The last time I came into the store looking for a specific sneaker the “manager” didn’t even want to help me. Jus immediately told me they don’t have and it would be a waste of his time to look if other stores have it. He didn’t even offer to show me other styles or sneakers.

I never plan on going back. The Foot Locker across street has wayyyy better staff. They are polite and professional. I recommend going there instead of this nasty Jimmy...