LOEWE Greene st — Local services in New York

Poor product craftsmanship, fake exclusivity, awful returns / exchanges policy

recently bought some On x Loewe cloudtilt sneakers, which crease immediately in a way that the plastic front caves into your toe and strains the ankle they didn’t allow a return on the product despite only wearing a few days because the bottom of a white shoe was slightly darker (which is easily wiped off…) note that if the sole had been black that this wouldn’t’ve been an issue… also if this purchase had been made through On instead of in person at Loewe, they would’ve accepted the return without a hassle within 30 days so the differential and punitive treatment of this brand compared to their collaborative partners definitely shines a light on what the brand values other products all have similar issues (the straps on the newer bags are incredibly difficult, the scarves shed more than 20 huskies, etc.) most of their items prize form over function: none of the bags (even the big ones) have any sort of internal pocket and are just a leather shell at nearly a 10x price markup for the cost of production… things tend to sell out almost immediately and if you ask them about their more popular products they’ll tell you it’s not available or that they had to search across the world to find one left in stock (which is just fake marketing for exclusivity or poor supply chain issues) if you want a newly released item (think the Ibiza collection when it was released), chances are that this store does not have it, and if you purchase it online, you also can’t return it in store, and they don’t accept returns on a large majority of “worn” items (so you’re blindly walking into the purchase you might not like) security guard makes you wait outside even when they aren’t at full capacity (again with the fake marketing) and the service here feels less like service and more like security / marketing-sales rather than the hospitality you’d expect at a luxury brand at this level this brand is probably putting money into the wrong buckets because their online system and their in-store system are entirely separate, and differences in purchases in the online and in person retailer are incredibly frustrating (see above re: trying to grab a popular newly released item) in positive news, the salespeople at this location are pretty professional and seem good at their jobs

TLDR: don’t buy into the fads, this was a much better brand when they actually focused on craftmanship and customer service rather than marketing...

I have to say the service at this location is extremely poor! I’ve purchased a number of items from this brand that I thought I loved but today was my second time coming to this location and receiving the opposite of what luxury represents. I walked in the store full of staff just looking at you, one woman approached me to ask if I was looking for something, I told her yes, a belt. She pointed to some belts in the case and I told her the one I was looking for. She said it was sold out, I asked would you be getting more she said no. Did nothing to help me find the belt and when I asked if I could try a belt in size 85 to make sure that’s my size before ordering it online she just walked over and pulled some belts out very uninterested. I asked what was the width of the belt I wanted she said “I Don’t know” I said as an employee you should be able to find out, she said go online it should be there. I guess my $550 I would’ve spent wasn’t enough commission for her to care. Don’t shop here it’s clear the culture of this store being this was my second horrible experience. You all need to do better with these prices to have people walking around wit attitudes and no desire to...

I'm a really loyal fan of the brand and have many pieces and have experienced exceptional customer experience in many different stores and countries. Unfortunately the Google reviews are correct. The service here is abysmal. Was enjoying browsing my wishlist and was handed off to one client advisor who tried to sell me a used strap where the dice had already fallen off. When I asked if there was a new one in stock and not the broken display one she insisted that it was new. I said that was this purple color clearly from the 2023 season and she tried to tell me it was "new" and just received bc ...the brand recently was remaking old colors.. w the old square dice. This would be incorrect as all new straps now come w a pebble logo dice. Strange how a client advisor would double down on a clear lie. I left all my intended purchases and exited the store. The store is too busy to care about customers. Save your money and time. There are better brands and stores in NY and everything can be purchased from the Loewe site without leaving a bad taste...