LOFT — Local services in New York

I was passing through the city from Long Island and wanted to see the NYE prep excitement. So I ventured into the chaos of Times Square. Having just received a Loft gift card, I walked into the beautiful store just off Broadway. I needed long pants. I was politely told they don't carry women's tall sizes in store. I decided to browse then order something online. Having found some pretty good sales on winter clothes, which being a native Floridian I do not own yet, I decided to use my card right then. It's pretty confusing. Identical items in different sizes had vastly different prices. A dress in size large was $99, while the same identical dress in a small was marked $38. I went to purchase a white and blue striped sweater that was $59.99-50% off in small, but saw a Medium for $24.88 final sale-60% off. That was a great deal. I'll take it! Realizing that petite clothing were different prices than regular clothing in an identical style, I thought this was the norm here. I chose three sweaters and a pair of lounge pants. All on sale. Once I got to the front, nothing rang up as marked on the tags. The blue and white striped sweater that was $24.88 +60% off in a size medium, was not honored And I was practically accused of switching stickers. When I told the manager that the entire section of mediums were marked at final sale prices and should be an extra 60 off, she proceeded to bring up an arm full of smalls at the $59.99 price and try to prove me wrong. I knew the smalls were marked at the higher price which is why I wanted to purchase medium. I was insulted. I told her she should go now and remove those from the shelf so other customers aren't disappointed and rebuffed. She did not. She wanted to hold tight to her tone of accusation that I did something wrong. Not her employees. I'm hoping that this stores policy of shaming customers before problem checking facts or the possibility that incompetent employees mismarked clothing prices, is unique to this location. As my first shopping experience at Loft, this was a huge fail, and would deter me from coming into the store again. The other employee that was helping me at first was very kind, but she had no influence over the manager that was dead set on treating her customers like thieves. Needless to say I will not be going back, and I will be returning the one sweater I bought so the bad vibes don't cling to it. Hoping the store I go to next will be...

One of the staff workers was rude to me, she wore a leopard print top. I was genuinely interested in trying out three pairs of joggers there and was in the fitting room and wanted to also try on something that I had just bought from the previous store. I asked my bf to give me the other item from his bag but since I was already in the fitting room he needed to relay it to her to give to me.

She assumed I was only pretending to be interested in the joggers and kept asking me in a not so friendly manner if I was interested in the jogger pants and threatened to take them away. I told her I haven’t tried them on yet. After trying them on, I put two back and took one with me because I wasn’t sure if I was going to buy it. She proceeded to follow me and scolded at me saying if I wasn’t interested to give them to her at the fitting room and to try out clothes I buy at other stores at home.

If she was so bothered by me trying on clothes from other stores then she could’ve just told me no instead of allowing it and then getting mad and scolding me and assuming I was there just to do that. Will not be...

Loft is by far one of my favourite clothing shops (I’m so sad they left Canada- specifically West Edmonton Mall). Last summer I visited NYC and found tons of clothes at this Loft that I love and wear them all of the time, especially to work. I even wash most of my Loft clothes on warm and put them in the dryer and they seem to hold up! This year I visited NYC again and once again found many pieces of clothing (and some jewellery/ socks). This location (Times Square) is well organized and the people that work here are lovely, helpful and friendly. Teachers get 15% off if you show a piece of ID! There are some exceptions to this but it applies to most things. One piece of feedback I would give (not specific to this location), is that Loft needs to have more size inclusive clothing. Even a few sizes bigger than XL would be wonderful. I would have purchased more if the sizing were...