Lucy's Lucky Dogs — Local services in New York

Warning to Dog parents: I've held this in for two years now and I'm ready to speak on the trauma this place has caused my family. The 2nd weekend of July 2022 our dog Chloe suffered paralysis within hours of getting groomed at Lucy Lucky Dog. We noticed something wrong as soon as we got home, and chloe went from limping on one leg to dragging it, to full blown paralysis in her two hind legs. We called Lucy Lucky Dog to ask if perhaps something happened during the session, perhaps she fell or they accidently dropped her and John was rude stating nothing happened and hung up. We rushed Chloe to the ER, and we were told she had 3 ruptured balloon discs in her spine and needed surgery and PT, or she would no longer walk again and eventually die. The entire ordeal cost us $9,000. We agreed to the surgery and thankfully, within 4 to 5 weeks Chloe recovered and started to walk again. Thankfully, Chloe is still with us However, she has never been the same. She can no longer jump, take long walks, and she can never play with other dogs due to her sensitive nature. Despite all, Chloe is resilient and has her good and bad days and we are so proud to be her parents. With that said, I warn all dog parents to find someplace else to Groom your dog. I believe that the high volume of dogs groomed there played a major role in her paralysis. Several vets stated that whatever happened that day definitely contributed to her paralysis However they cannot confirm the exact action, which would cast reasonable doubt in a lawsuit. And that's the ONLY reason we chose not to spent thousands more holding them accountable. Again please be careful dog parents. There's negligence in this place. One thing that stood out to me about that dreadful day was an unfamiliar groomer that walked in to work with a child between the age of 10 - 12, and I often wonder if perhaps this stupid lady allowed her child to handle Chloe because she is small (7lbs). Nowadays, we only take her to groomers in open spaces where we can see her getting Groom from a distance and doesn't distract the process. If after my review you continue to go there, my advice to you is to don't let your guard down, and Question...

It was my first time reaching out to this place since I moved to Brooklyn. I called and inquired about making an appointment for my dog to be groomed. The man who answered the phone claimed it was first come first serve and they were all booked up for the day so I could bring my dog the next day ;they would be open at 7am. I bought my dog in for a full service at 10:30 am and asked when should I pick her up. The man then said since my dog was a small breed (chihuahua/pug) mix it shouldn’t be long and to come back 3:30pm. They claimed they had others ahead of me. I came back at 3:30pm the man then told me to come back at 4pm she would be ready. I arrive around 4pm he then rudely asks”didn’t you call and I said 5?” He changed the times 3 different times. At this point I just wanted my dog back so I asked him for her and she had ABSOLUTELY NOTHING SONE TO HER. I WILL NEVER COME BACK TO THIS PLACE. I don’t know what their intentions with keeping my dog so long we’re for. I even spoke to a frequent customer outside and he agreed the time they were taking to release my dog was weird as he said his dog grooms in 45 minutes and he had a bigger breed. BAD CUSTOMER SERVICE AND POOR COMMUNICATION SKILLS....

I have been going to this place since they were by metro grand street and they were always good as of late they've not been providing the service they are supposed to yet increasing the price the haircuts have been sloppy leaving long hairs there were a few nails on my dogs that were left long And a few cuts that I had concerns with I addressed with them I don't think I'll be taking my dogs ther ever agaain I don't feel as though my dogs are having a good experience there it's unfortunate because they used to be really good but now it's a mess unprofessional And it's not my 1st bad experience with them it's been more than 5 bad experiences and the owner's attitude is not something I have patience for I have to constantly check him about it but now it's not worth the attitude the money or...