Luk Fook Jewelry & Goldsmith — Local services in New York

I went to get a red bracelet to protect me for the new year as someone born with the year of the snake. I wanted to treat myself and get a good brand. As I am happy either my purchase, I do feel a bit of racial bias. I saw Luk Fook as something extremely unique with their little charms. I give it a 3 star rating because:

Since I was not Chinese, I was not given the best experience when it came to service. I was greeted at the door and wasn’t tendered right away while someone who was Chinese that came to the door following me was helped right away. I was just being stared at the whole time until someone ended up coming to me and asked if I needed help.

There was a girl sitting at the same section getting her own charm bracelet made, because she was Chinese I saw the two workers working together with her calmly. The one worker who was nice, I could tell I was being rushed. I did get what I wanted but I saw the care for customers who could speak another language other than English. After getting the bracelet, I was not told how to use it due to having a strange string that open and closes differently compared to others. I felt like I was just rushed out the door.

With their charm bracelets, I didn’t you could create your own and have your own string. I wish that was brought to my attention.

As I was happy for my first 24k purchase, I wish I was tendered better as a customer here in...

I brought a pair of couple rings at this location a few months prior to COVID and was told we encountered 15,000+ points that can be used to exchange for jewelry. We haven’t had a chance to went back since COVID hit. We went back this week because the couple rings we brought needed to resize as we gained weighted. We were told the points are no longer valid because it expired in 2 years. We were never told that at the time of purchase. They also wanted to charge us $60 to resize even though they said it will be free at the time of purchase. Worst after sales service ever. Another lady at the store joined in the conversation and said if we spent over $1500 a ring, meaning $3000 or more in total then we would be allowed to get free resize. One of the ring cannot be resized. So I asked how much they would pay to buy back the ring and they said no they will not buy back, did not even try to help and just said it’s worth very little money just keep it…what am I going to do with a ring I can’t wear. Why would they not buy back a ring they sold? Or even make a offer? I understand they can’t offer full price I paid but nothing? I guess the jewelry they sell must be worthless if they don’t even want...

Luk Fook is my go-to jewelry store whenever I’m looking for something special. I’ve shopped here many times for gold pieces on special occasions and have never been disappointed. Their designs are always up to date with the latest styles, and I love how unique and elegant their jewelry is.

During my recent visit, I was warmly welcomed as soon as I walked in. Michael helped me find a gold bracelet that suited my taste perfectly. He was professional, friendly, and really took the time to understand what I was looking for.

I also appreciate how responsive the store is through email—they make the whole shopping experience easy and stress-free. Highly recommend Luk Fook for anyone looking for beautiful, high-quality gold jewelry with...