We were walking on Mott Street in the heart of Chinatown, looking for a place to eat, and we were immediately drawn to this restaurant. First, it was new—we'd never seen it before. Later, we learned from the manager that this location had just opened two weeks prior, in February, as their second location in NYC. The signage was strikingly conspicuous: a huge white awning with in-your-face, large letters. Lastly, we were absolutely sold by the mechanized bowl of noodle soup at the entrance, with a pair of chopsticks lifting the noodles up and down. Unfortunately, it's located below street level, with a flight of stairs and no ramp, so there's no wheelchair access.
The restaurant is cozy, with communal seating, and offers full service. The double-sided, one-sheet menu is very easy to read, primarily because every item has a picture. The only potential complication would be specifying the noodle type, from seven varieties. However, for us and those who order Dry Mix Noodles, there's no choice, as dry noodles only come in the regular noodle type.
I ordered the D1 Special Dry Beef Noodle, and my wife ordered the D4 Stewed Beef Tripe Noodles. Both were $14.95 and exactly the same except for the protein. The manager warned me about the spiciness of these dishes, which had me worried, but they weren't that spicy at all. These are cold dishes, and the texture of the noodles couldn't have been more perfect—so springy and satisfying. The beef was thinly sliced, and they didn't skimp on the amount. The beef tripe was more tender, but I found it a bit too "gamey" for my taste.
The manager told me the hand-pulled noodle master makes an average of 1,000 to 1,200 servings of noodles per day! The kitchen is behind plexiglass, so you can see the entire operation, especially the master hand-pulling noodles. The staff are friendly and courteous. They bring a portable payment device to your table for you to pay your bill on the spot.
We will definitely be back. I have a feeling we've only scratched the surface. I want to try every item on both sides...
Read moreEdit - I’m honestly appalled by the response of the ownership.
To suggest that my dog was turned away due to an odor is not only false, it’s a weak attempt to justify discriminatory treatment. My dog has never had any interaction with other customers, that’s precisely why we’ve always been seated either in the front or the back, away from foot traffic. He came in calmly, walked directly to the waiting area, and had no contact with anyone. Yet he was immediately singled out and pointed at, with the staff saying, “Not that dog.”
More disrespectfully, to claim he had an odor is completely unfounded. Due to his allergies, he is bathed weekly as per our vet’s recommendation and is always clean and well cared for.
This excuse has nothing to do with what actually happened. Just be honest. What occurred was disgraceful, plain and simple. We’ve been a repeat customer and have always respected your space. The way we were treated this time was unacceptable, and blaming it on my dog’s hygiene is not only inaccurate but insulting. So Despicable.
Original Post -
Extremely disappointing experience. Our family has been coming to this restaurant many times, but today we were shocked by how we were treated. A staff member refused to seat us and pointed at my dog, saying, “Not that dog.” For context, my dog is a well-loved service animal and has accompanied us here before without issue.
When I politely mentioned that we’ve previously sat at the front or back table, he responded curtly, “No, no, you cannot rush my customer,” in a tone that was unnecessarily harsh and dismissive.
His attitude was unwelcoming and deeply disrespectful, not just to my family, but especially toward my dog. I’ve never experienced such blatant disregard and hostility here before. Sadly, we won’t be returning. No one should be...
Read moreOccupying the underground space where Bassanova Ramen used to be, this is a fantastic place to enjoy some excellent hand-pulled noodles in a welcoming setting.
The menu offers a selection of 10 or so appetizers and cold dishes, noodle soups, dry noodles, buns and dumplings, and Chinese burgers (lamb, pork, and beef).
For appetizers, we had the woodear mushroom salad,
For our noodle soups, we opted for the N1 Signature Lanzhou Noodles and the N2 Original Beef Noodle Soup. You have a choice of 7 types of noodles: Thin, regular, thick, thicker, wide, extra wide, and prism[1]. For my noodle soup, I opted for the thick variety. I loved the texture of the noodles: chewy yet firm, they keep well separated in the soup and are just a pleasure to eat.
The broth is flavorful without being too rich. And don't be too scared by the bright red color of the N1 soup: it's just mild. I loved the use of the numbing pepper/Sichuan peppercorn, which always makes me happy.
Also, I love the fact that you have an unobstructed view of the kitchen, where you can watch the noodles being hand-pulled and the dumplings being hand-filled. As such, this is also a great place for solo dining; grab a seat by the bar, and enjoy a bowl of excellent noodles which you can watch being made in front of you in real time.
Service was fast; we received our bowls of noodles within minutes. The beverage selection is limited to what they have in the fridge by the entrance[2]
This place is popular. For lunch, come before 12 noon or be prepared for a discouragingly long wait.
I look forward to coming back and eat my way through the menu! [1] Triangular section.
[2]...
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