MANGO — Local services in New York

Very upset that this store does not answer their phone could’ve saved me a trip. I found this beautiful dress on the mango website that I hoping to purchase for an event during fashion week. The dress is sold out online but the website showed that size I was looking for the printed satin dress maybe available at this location and gave a phone number to contact the store. I made multiple attempts to contact the store but no answer, I even contacted Spain to see if anyone can get in touch with the store. I’m sorry but I did not get any names but the woman I spoke with was very helpful she contacted the and also couldn’t reach anyone , she sent an email inquiring about the dress, if the size was available, and if so to hold it for me and took down my name and Information and advised she will reach out whether she hears back from the store. She followed up and told me she has not received a response. I explained to the rep in Spain that i could go to the store but it’s a 3-4 hour drive and if I could just speak to someone or if she received an update it can save me a trip. She understood and apologized for the inconvenience and explained again that she hadn’t heard back. This morning Sunday 9/1, I contacted the store at it’s opening time of 11am , still no answer to the point it told me this Verizon customer is not available. I showed up to the store was greeted by a kind employee and I WILL GIVE HER 5 stars cause she really tried her best. I showed her the dress, I told her I called multiple times but no answer, she looked into it and ofc the dress is not available. She explained that website availability is not accurate; which i understand and that’s why theres a phone number to call, BUT WHY HAVE A PHONE NUMBER IF NOBODY BOTHERS TO ANSWER?? I questioned that with the employee and she had no answer and i told her I also contacted Spain who attempted to reach out to the store but they received no response. She attempted to get a manager for me ti speak with but I wasted my time enough and all this could’ve been avoided if someone simply answered the phone!! I called the store again and when I returned at 7:05 and the store closes at 8pm still no answer. DO BETTER!! It is what it is that the dress was not available but if I or the rep was told that the dress was sold out, it could’ve saved a trip. there’s no reason for not answering the phone; not even a staff shortage or a busy day cause i called multiple times someone cause of answered ONCE. if there’s a phone number for the location, put a staff member...

Mango did not do anything possible to help me with my order. I had my old address on my account and after placing my order I immediately filled out a form on the website requesting the address change which I received an email stating it went through successfully.

The next morning I called and spoke to a representative who said the he saw the requesting attached to the order but that the address couldn't be changed but that he would cancel it and that I would receive an email within 24 hours. After 24 hours I called again, spoke to another representative. She assured me that the order was canceled and that I would receive an email.

Monday comes and I get an email that the order is being prepared to be shipped. I call again,  speak to another representative who tells me that they previous two reps didn't complete something properly and that he would call the shipping company to cancel. His words were, don't worry this wasn't your fault, you did everything right.

Wednesday I call again because I received an email that it was delivered.  I tell the rep everything I wrote here. His response was let me look into it further and I will email you. I receive an email two hours later basically saying sorry, there's nothing we can do. It was delivered.

I call again the rep I speak to tells me she spoke with a supervisor and that he would listen to the recordings. That I would receive an email by the end of day. No email received.

I call again the next day, the rep (Rocio) tells me there's nothing to do and that I couldn't speak to a supervisor because she already told me they couldn't do anything and after going back and forth she says I have to get back to work and hangs up on me.

The amount of times I had to call is ridiculous.  I have never had an issue like this with any other retail store. Mango does not care about their customers and the customer service I received has not been one that puts the customer first or even shows that they care about their...

I bought items for my wife for Christmas. Two days later the items were on sale on their website. I wasn't even sure if they did price adjustments so I called the store to ask...5 times. They never answered their phone. So I called the Customer Service number online. They never got back to me within three weeks with an answer. I called back. I was assigned an incident number which was never followed up on. I called again a week later (today). Customer service told me they had to be done in-store. There's only one store in the U.S. which is in New York City where we had gone to go shopping for the holidays. I live 3,000 miles away in California and explained that I would be unable to do that...and additionally didn't understand why the initial person I spoke didn't tell me that was the policy. I also didn't understand why customer "service" couldn't make the adjustment either on the back end of their system and/or call the store and do it over the phone. The customer service rep said it would've had to be done in-store within 7 days. I called two days after the purchase and have followed up 4 times over the course of a month. I was also denied the opportunity to speak with a manager because the rep claimed they didn't have the "power to allow that to happen." This is by far the worst customer "service" experience I have had with any company in my 40 year life. My wife and I will never shop...