Memorial Sloan Kettering Cancer Center Rockefeller Outpatient Pavilion — Local services in New York

I have to say recently we have been very disappointed with the staffs at GI Oncology and Dr. Connell’s office. My father has to resume his chemotherapy due to a relapse and he suppose to do it every 2 weeks. He finished the first session and the staff said they could not schedule the next one at the time, so they would give us a call. I waited a week, no one call us. The appointment suppose to be on 1/2 and we still have no appointment on 12/30. We were very worried, especially 1/1 is a holiday and the office might be closed. So I contacted Dr. Connell’s office and the receptionist Ryan was very helpful and eventually got us an appointment on 1/1 at 10am after some back and forth calls. Then suddenly at 9am of 1/1, we received a call from Dr. Connell’s office saying that my father’s appointment should be on the next day 1/2, what a lack of coordination and communication! I said we’re already on our way, so they compromised. The treatment appointment should be at 11am, we waited 2 hours and the receptionist still could not give us an estimate. Then I received another “surprise call” saying the reason we waited so long was because they had to verify the doctor’s order. We were shocked! This was not the first therapy session. Besides, all the bloodwork came back normal. We would assume all the dosage should be the same as last time. Could it be that the doctor actually never placed an order? Eventually we waited another hour for a total of 3 hours to actually start the infusion after the bloodwork. What a great way to start 2020! Thank you MSK for such a miserable New...

A couple of years ago I wrote a very negative report. I have to say when I did write it I was very angry about certain things that had happened at that time. I was contacted by MSK and the condition was quickly corrected and we were treated great! I thought I had updated my review Unfortunately I neglected to! MSK Hospital, staff, etcetera is absolutely the best in the country if not the world! While I understand that no one or place is perfect, Sloan is as close to perfect that you can get. Believe me I have been to other hospitals and what goes on there and the way you are treated would make the strongest and toughest cringe. I am extremely grateful for MSK hospital,...

My husband is an eight year pancreatic cancer survivor who has shown no signs of cancer since surgery in 2012. The rigorous yet effective treatments prescribed here at MSKCC have given him a full life with no side effects. 10 new grandchildren born since diagnosis gives us now- 13. They all love their Poppy Johnny!

Gracious and professional staff and exemplary care made the treks from South Carolina worth it!

Update: my husband is now 14 years with no returning signs of pancreatic cancer. He’s thriving and able to fully enjoy a healthy life with our now crew of 17 grandchildren.

There is hope for a full life after a pancreatic...