Miu Miu New York Soho — Local services in New York

If I could give zero stars I would. This was my first time in a Miu Miu boutique and I was excited as there were a handful of things I’ve been wanting to get and finally got the chance to go in store to view in person but the SA that “assisted” me was the worst SA I’ve ever experienced in my life. I wouldn’t even say that he assisted me. He didn’t even try to sell me anything. If anything, he was trying NOT to sell me anything which is odd since they make commission. I had asked to try on a pair of boots in a size 8, he then tells me to try on the pair on display which is a 9.5! So clearly way too big but doesn’t even check to see if they have a size 8. I then asked when their next launch would be and he tells me they’re in the middle of their current season which didn’t answer my question. I work in luxury myself and it being Fashion Week I know Designers are already showcasing their newer seasons for Runway but if he didn’t know the answer then he could’ve just simply stated that. I then asked to see a bag to try on and he spoke to me as if I didn’t know how to use a zipper and then told me to be careful of the leather. Again, I work in luxury myself and know how to handle luxury items. The SA is a tall young man with longish hair. He never even introduced himself to me so I don’t know his name. Honestly better off buying online than from...

I've had the pleasure of shopping at the Miu Miu store numerous times, and each visit has been an absolutely stellar experience thanks to my personal shopper, Gabriel. From the moment you step into the store, Gabriel greets you with a warm welcome and his full attention. Gabriel's product knowledge is truly impressive - he can speak in-depth about the designs, materials, and craftsmanship of each collection. He takes the time to understand my personal style and taste, offering suggestions tailored perfectly to me. Gabriel seems to have an innate sense of what will look fantastic. What sets Gabriel apart is his incredibly personalized service. He remembers my preferences and sizes, making the shopping process so smooth and effortless. There's no feeling of being rushed or pressured, just a relaxing environment where I can take my time. The rooms are beautifully appointed, allowing me to try on the clothes in privacy and comfort while Gabriel provides honest feedback. He is also a skilled stylist, putting together full looks I would have never envisioned myself. Time after time, the service from Gabriel has been impeccable - friendly, knowledgeable, and catered to my individual needs. He exemplifies the high standards of luxury shopping. I look forward to my next visit and highly recommend experiencing the premium...

My friends and I went with the intention of buying sunglasses. When we entered the store, we were greeted in a normal manner. After trying some on, we found that the color we wanted was not available. The three of us thanked the staff member who assisted us, but instead of acknowledging our thanks, that staff member just stood there on their phone, ignoring us, and laughing while chatting with another colleague.

I would like to say that this kind of service is very disappointing. You overlooked our genuine intention to make a purchase simply because the product we wanted was unavailable. We truly like your brand and already own several items from yours. but this experience left us very disappointed.

We have no intention of damaging your brand’s reputation; rather, we sincerely hope you can improve the service provided by your staff. On a positive note, the doorman who opened the door for us was more attentive and left a better impression than the staff...