Please be aware that this venue is falsely manipulating your reservation party size so that they are allowed to charge a fee for no show party. My reservation was made for 6 people, and all 6 were in attendance for our reservation. At time of checking in with the host they said their system showed 9, I proceeded to show them my confirmation email which clearly stated that it was for 6 people and they acknowledged that it was an error on their side however my credit was still charged for no show fees.
Furthermore, after a night of spending a significant amount of money ($24 for a mediocre guacamole) at this place we had a very upsetting and violent experience with their disrespectful bouncers, definitely not worth it for the aggravation and treatment that me and my party received. After forcing us to have our coats checked they violently restraint and body slammed my brother to the floor. At the time that me and my party were ready to leave, my brother and sister went to retrieve the coats for everyone in our party from their coat check in the basement. Upon returning up to the main floor, my brother attempted to go back to where the other 4 of us were waiting to give us our coats and they violently proceeded to restraint and slammed him to the floor. Instead of politely informing him that he was not allowed to go back, ofcourse our reaction was to be upset due to their violent nature of communication, it is certainly baffling to me that they believe they have the right to violently put their hands on anyone and slammed them to the floor.
There was absolutely no reason for the unnecessary violence. They even forcefully pushed my sister, whom made multiple attemps to deescalate the confrontation as there was 3 male bouncers against my brother, when she attempted to help my brother off the floor. I believe it was a mistake on our part not to call the cops and report the assault but we did not want the situation to escalate further as the 3 males kept on screaming and cursing that they were doing their f*ing job.
I would not ever return to this establishment nor reccomend it to anyone. I truly hope that people are fully aware of the kind of treatment they can expect from this place and the people...
Read moreGonzalez Y Gonzalez will pad the bill and try to force you to use coat check, and they will not give you a glass of water and lie and say tue kichen is closed so they can't offer a glass of water, even if you ordered food and a drink. I got there for Salsa on a Thursday at around 8:30pm. The security at the door told me I have to use coat check, however when I went to do that, there was no set up for coat check yet so I went onto the main area with my belongings. I ordered the chips with guacamole, which I heard was really good. When I received the order at the bar, it's presented with all the raw ingredients so they maKe the guacamole fresh for you right there. no one came over to make the guacamole. Plus, when I looked at the check, which they gave me right away, I noticed they added $5 charge for 2 avocados. After 10 minutes, I finally flagged one of the waiters down after being ignored every time I tried to get their attention, and I asked if I was meant to make the guac by myself. The waiter then, with a bit of an attitude, asked me if I'd prefer a man or woman to make it for me. Now, before he started, I asked about the bill and why was there a extra $5 for 2 avocados when I NEVER asked for extra avocados. He had no explanation. I ordered a seltzer drink as well. Now they fixed the bill finally and I got to eat finally after he made the guac. Now I spent $25 on chips guac and a drink, but when I asked for a glass of water, I was denied and was told I'd have to BUY a bottle since the kichen was closed. The kichen is open till 12am and it wasn't even 10pm yet. This was the worst place I've been in a long time. I WILL NEVER GO BACK. I was one of a few black people there so so I don't know of this was racism especially since the lady next to me at the bar had gotten 2 glasses of water around the same time I asked. I will tell everyone I know to never ever come here to spend their money. Liars, cheats, and rude. I gave the food a 1 star also because U didn't trust them. Yuk....
Read moreWent with my friends on Friday to celebrate my birthday and my other friend’s birthday. Was excited to go because I’ve always heard about how fun it is. Well that’s until you meet the rude overly aggressive security guards demanding that you check your coat in. I mean flashing lights in my face and in my sister in law’s face talking about how it’s mandatory to check your coat in. We go downstairs to this ridiculous line. Then they tell us if we are there we can coat check for free. I mean it’s $3 but who carries cash these days? The coat check guy was also giving a hard time. We are now told the receipt has to be stamped. Nobody would stamp the stupid receipt and when the security guard saw us upstairs with our coats now two came to corner us. I mean as if we had weapons on us. I was like what the heck?! The DJ músic at that point was lame. I was frustrated. My friends paid over $500 in meals and drinks. Camera guy goes around taking pictures of you and that’s $20 per picture in frame. Food was good. White sangria sucked. Mango mojito was great. Oh and another thing. We called to ask about reservations, they say walk in is fine. We get there and they give us a hard time. Then one of the waiters comes to tell us that the manager said since we didn’t have a reservation we had to give up the tables at 8:30. It was 7 and we had not even ordered. I got upset and told the guy, it’s my birthday! I just want to celebrate my freakin birthday! Then he said manager said ok to keep tables until 9. Guess what? We didn’t leave tables until 10:15 when security guards started coming at us about the mandatory coat checks. So I went, I saw, got the experience, I’m done. There was one female waitress I loved plus the food was good. That’s what the two stars are for. But the security guards killed my experience…...
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