Mott Street Optical — Local services in New York

I just changed my review to 4 Star. The optical contacted me after my previous review and offered to redo the glasses. They did, and the glasses are fine.

Not a very nice experience. First of all the price was exorbitant $349 frames turned up to be $1,200+ once they added the lenses. The price would have been ok if the glasses fit and were done properly. I picked up the glasses and decided to wear them out of the store. As soon as I came out I realized that they did not turn dark - which I had paid for. Went back to the store and they said no problem we will fix that. A week later we called and they said there was an issue and I had to wait. When I finally got the glasses, they just handed them to me - no checking for fit. I just took them and left. Now a couple of weeks later, the glasses don’t fit right and in addition I noticed that both lenses have chips - I guess from when they took them off to put the photo lens coating. I’ve decided I’m not going to take them back to have them refitted or to change the lenses. I’m sure they would say I did it. I noticed that the service was very good when I was trying to decide whether or not I would get the glasses. Once I paid, it was another story. Again, not satisfied with the purchase. Normally I get my glasses in Costco and with what I paid for these I could have gotten 3...

I had my brand new glasses brought in here to have a nose piece added. They managed to do the ugliest job, the nose piece was visibly VERY crooked. So they took it back to fix the shoddy work. I picked up the following week, to find it in worse condition than before their "fix" - their so called professional drilled the nose piece on one of the sides so many times that it left a huge visible ugly mark on the frame. They had claimed that they cannot protect the frame of the glasses on this kind of service, and I was aware of that warning. However, what they did not say is that the job might not get done right and that they would NOT back up any mistakes from their part if that were to happen. They also do not warn on any potential damages to the lenses. One of the BRAND NEW lenses has a deep scratch. It's now garbage and will cost me $100 to replace. They never warned about potential damages to the lenses and honestly, if their "professional" had simply put a temporary film on the lenses while working, the scratch would not have happened. They refused to provide any refund, so my losses now are huge. This is not the way to do business. They lack pride in their work and fail to take responsibility for multiple damages they have caused, leaving their customers without...

I have been a customer of Mott Street Optical for more than 30 years now. I used to visit their first store on main Street in Flushing, Queens., when I moved to The Bronx I could not travel that far and they were able to refer me to their new store back in those days located on Mott Street on Chinatown, Manhattan. I was so blessed to keep getting the same profesional and attentive services from my eye Doctor. I have not been able to find a place where they can fit your glasses 👓 and adjusted them to your confort so you can focus on the lenses and be able to see comfortably. They care about you eyes health and for you to have a healthy way of taking care of yoursel. Not even professional places where I have had expended money just to get my glasses adjusted to give me headaches and not be able to wear my glasses. Thank you for everything at the Mott Street store you guys Rock on when it comes...