Mure and Grand - Little Italy — Local services in New York

The stuff is cute but my earring broke after one use. I live over 1.5hrs away. Ive tried calling, no answer. I emailed customer service, no answer. Yesterday I finally get a chance to go exchange them and Im told I need a receipt or they need to find the transaction. I don't believe I was ever given a receipt. They try to search with my card, no luck. I have the earrings in the original bag so they clearly came from here but Im told they need to find my transaction for an exchange so they can send a report. Im asked if Im sure it’s this location? Im not sure why it would matter if its a chain store which location I go to to make an exchange. I was going to a concert, I was running late but just wanted to exchange since I'm never in manhattan. I assumed this would be a quick task since the way the earring broke is a clearly a manufacturing issue. By the time I left the store I unfortunately ended up missing half my concert. I wasn’t even allowed to do the exchange after standing in the store while they try to find my transaction so it was a complete waste of my time. I just wanted to exchange an earring that is completely useless but I guess Im just stuck with earrings I can’t even wear. I could completely understand this if I wanted a refund but I just wanted the 1 broken earring replaced, I did...

I recently made a purchase from Mulberry & Grand, which was delivered in great time. Unfortunately I received the tumbler and while it was just what I wanted and of good quality, it was slightly damaged (some visible scratches). I'm still giving Mulberry & Grand a 5 star review though, because of their prompt & pleasant responses when I inquired about a replacement, at the end of the business day. They emailed me back immediately with a sincere apology and had a tracking number for me first thing the next morning with the replacement tumbler on it's way. Their messages are personalized, not automated like some retailers. I work in customer service, so this is very important to me, and I could not be more pleased with how they handled my request. I'll definitely be purchasing from them...

A few weeks ago, I visited this store with my family since I found it while having lunch in the area. Their stuff was beautiful, and I was very excited to buy a sweater of NYC in a local store.

When I said “I was very excited,” it’s because while I was checking the sweaters, my brother asked some information from the lady who was working at the store, and she immediately responded in a mean way. She never saw my brother while he was talking; she was not interested in it and was using her cellphone, being completely inaccessible.

If she treated my brother that way, that was the only red flag needed to not buy at this store. How am I going to support a place with that horrible customer service? This happened on 01/28. Maybe with the date, you can recognize who was working...