Nordstrom Rack — Local services in New York

Title: "Quality Finds at Nordstrom Rack, Staten Island"

My visit to Nordstrom Rack in the Empire Outlets, Staten Island, was a heartwarming experience from start to finish. The welcoming smiles from the security staff set a friendly tone for my shopping adventure. These small gestures make a big difference in a day of retail exploration.

I was promptly directed to the second floor in search of a winter hat. While the variety was limited, it was clear that Nordstrom Rack prioritizes quality over quantity. Each piece, including the stunning blue woven hat with a bun that I chose, stood out with its distinct style and craftsmanship.

The store, though packed with merchandise, maintained a curated feel. Everything from clothes and shoes to bags, accessories, jewelry, and beauty products echoed the theme of selective, high-quality offerings. The holiday gift section and the significant sales for the season were a delightful bonus.

Leaving with more than just a hat, I left Nordstrom Rack impressed by their commitment to quality in every aspect. It's a store that I'll revisit, and I recommend it to anyone seeking a shopping experience where every item is a testament to thoughtful selection. A true Staten Island...

Beware - staff lied to me to try convince me to sign up for a credit card! I wanted to purchase some items and the counter person offered $40 off if I signed up for a "membership card". I am new to the country so I actually didn't realise this meant credit card until after I input all my personal details and was asked to sign a form. Upon reviewing the form, I realised it was for a credit card and told the counter person that I was not going to proceed as I thought this was just a loyalty card of some sort. She said okay, press no on the machine but you still need to sign. I pushed back and she kept insisting for me to sign the form. I then read the form out loud as the form clearly stated that if I signed below, I would be signing up for a credit card. She finally gave up and processed the payment.

I am shocked that this is allowed and I would consider this highly misleading and deceptive behaviour and against consumer rights. I felt extremely uncomfortable and won't be shopping at your store in the future. If management is reading this, this incident occured on the 11/29/2023, at 2:22 PM, staff: Kiani P. on...

Terrible experience. It’s happened 2x already. The loss and protection had followed me and my bf around the store when we hadn’t done anything. I went again today with my family and the same lady that followed me around the store last time was watching us the entire time. Then as a person of color walks into the store she starts describing him over the earpiece to the other workers. And it’s disgusting how a women of color could go and start judging another person of color when they walk into the store. Then some guy that works at the store told my sister she couldn’t open the lipgloss box to see the color even though the box had been previously opened because it’s “store policy”. Never again I don’t...