Old Navy — Local services in New York

A quick shout out to the Old Navy in Time Square! They were very efficient and made it easy to get in and out. They have multiple people around the store constantly coming up to you asking if you need help finding a size. All I had to do was find a piece of clothing I liked and they searched the rack for me and I didn’t have to lift a finger. Then if they didn’t have your size on the rack they had machines that would scan the tag to see if they had the size somewhere else in the store. I found a shirt that a really liked and I couldn’t find it in the size I wanted. So on of the ladies came up to me and asked what size, so then she searched the rack to see if she could find it. While unsuccessful she scanned the tag to see if it was somewhere else. She asked if it was okay for here to go downstairs to there inventory and look. Of course I said yes and she went to go look. She came back with a arm full of this shirt, but none in the size I wanted. So I took a different size and went upstairs to the second floor to try it on to see if it would fit, and it fit perfectly. While I was in the dressing room she was still searching for the size I wanted after I already thought she was finished helping me since I took the other size. Nope, she showed up to the second floor when she helped me on the first and saw my mom standing there. She said you’re her mom! Here is the size she wanted. She was awesome and I am very upset I didn’t get her name to write a good...

Rude staff at the register because may be its his/ her (whichever their preferred pronoun is ) break was about to start, long lines.They were unwilling to help find the item to return, sleeves such a mess and when I have up to return with receipt, they said I have to call Old Navy bc it's an online purchase in spite of the email saying it can be done in the stores. They just didn't want to assist. There is a lot of sale going on, so many offers, a kind lady gave me her coupon as it was expiring so i got discount , I asked at the register about rewards points to be added to my account but them were toooo lazy and giving back attitude like what rewards points, what are you talking about.. as if i spoke German to them! I have always had them added at chicago store and they have asked themselves for that always and given me discounts too as per the total points,, i dont know why the register person at this branch was so...

After Toys R' Us closed up its bag and left Times Square, it was inevitable that a big box store would come in and fill the shoes of the biggest toy store in the world. However Old Navy really looks to be misusing the fraction of the space they have been given in the commercial center of the world.

Part of this is due to the fact that the store is spread up over 3 floors with little connecting one floor to the next. Finding men's clothing are split out between two different floors each holding half the clothes you think they would. Perhaps it's just early days, but staff seems just as confused as I was as to where half the merchandise was, at one point throwing up their hands when they couldn't find something. Each floor is squeezed tight, with a tiny back space for holding discount merchandise on the third floor. Overall, not a great layout for a store in the crossroads of...