One Medical Primary Care Clinic - Cobble Hill — Local services in New York

We recently tried One Medical via Amazon.

This service was advertised as a $49.99 virtual healthcare visit.  Upon learning that we were not physically in the US (we were in France at the time) the doctor said that he is not able to consult. Following my short explanation of the issue, he reiterated that he could not help and I should be seen in person at an urgent care type facility.  This entire call lasted less than 5 minutes.

Imagine the surprise when, a couple of weeks later, I received a bill for $230 with reason as “New Patient Office Visit: Complex”.

I reached out to One Medical saying that (1) this was not an office visit (2) it certainly wasn’t complex and (3) the rate for a video consult is $49.99. All I received in response was a convoluted boilerplate saying that somewhere/somehow I had picked a different path than Amazon’s advertised $49.99 service, resulting in much higher billing for the same service. This response totally ignored the fact that it was not “an office visit” and there is nothing “complex” if the physician is unable to consult.

My subsequent email reiterating that this was not an office visit, that the virtual meeting lasted less than 5 mins, was by no means complex and the only outcome was the suggestion to go to an urgent care facility went unanswered.

Yet the bills just keep coming.

To me, this is a clear case of bait and switch wrapped around overbilling with incorrect service description. Needless to say, I have no plans to pay this outrageous and improper bill. Moreover, if One Medical do not address their disengenous practice of claiming a brief and utterly useless chat with someone who was not able to offer any medical opinion or input as a “complex visit”, I plan to broadly expose this practice on social media, and report it to compliance, health authorities, consumer protection as well as to Amazon executives as they should re-evaluate their relationship with such a...

I have been getting my primary care from the One Medical office in Cobble Hill, just a few blocks from my home, for five or so years, and I remain delighted with the One Medical concept - a more personalized kind of care - and, especially, with Tom Neely, my wonderful, thoughtful, focused and hugely supportive primary- care provider. Compared to the industrialized, impersonal « care » you get in so many large institutions these days, the friendly, supportive approach I find here is a huge relief - a perfect compromise between an old- fashioned single-doc practice and a group operation with an in-house walk-in lab facility and a wide enough network of backup providers and offices around NYC that you can almost always get in to see someone (and they’re all friendly and supportive) on a same-day or next-day basis should the need arise and your primary is booked or otherwise unavailable right then. Plus a serviceable website to handle things like appointments, prescription renewals and simple queries. All with little or no waiting around when you arrive for your appointment, and no folderol with lesser staff making you undress and taking your vitals before you see the actual provider, who instead greets you in person in the reception area and always gets right down to business - you only take off clothing as needed to deal with the actual matter at hand. It all makes you feel like you really are human, receiving personal, respectful attention from another real human . Having all this is well worth the...

Went in to get a flu and covid test through an urgent care visit with a medical assistant, Michele - she is young and still learning is what I observed. She attempted to swab my nose and it hurt so much, I had to pull away to stop. She kept telling me to calm down, that it will feel uncomfortable ignoring my feedback about it hurting - she pulled out the swab and My nose was bleeding because she didn’t know how to swab properly. She told me to do the swabbing.

The rest of the exam was uncomfortable-she had a disrespectful tone while taking my vitals - even though I am sick. Lack of bedside manner, I asked a number of times what I should do for my cold, she told me she’ll send me a link in the app to an article about viral infections. The care notes were different and we never discussed it in person and I won’t return. Too many random nurses or medical assistants who are still learning and conflicting medical advice. Leading up to that visit I did an urgent care video chat with a medical assistant (doctors normally don’t provide this service for OM), who advised Tylenol and Motrin. Michele advised Tylenol and Advil, and to let it run it course. My primary didn’t advise anything even though I’m on medication. Find a quality primary doctor, not owned by Amazon - the...