Parlor a Salon Collective — Local services in New York

I had been calling around different salons and decided on this one because they seemed like they knew what they are doing on the phone during our consultation. I wanted to get my hair dyed a soft pink and knew that it would be difficult to lift it to a platinum but was fine with a somewhat darker pink as long as it wasn’t too fuchsia or hot pink. The lady on the phone had said it would be 4 hours and between $275 and $350. I was confident in this because I had asked many questions to know what I was in for. They only had appointments available for 9am on Saturday and 9am on Sunday, I was hesitant to booking it because I usually do not get up that early on my weekend but I booked it for Sunday because I just wanted to get it done. I had rearranged my whole weekend around Sunday knowing that it would be 4 hours or possibly more. When I got to the Salon the assistant was very nice and so was the stylist but she said she had no idea what we were doing. This was surprising to me because the consultation I had was somewhat long and informative with me explaining in detail what I wanted and I had sent many reference photos. I had to re-explain what I was aiming for which was not that big of a deal but was taken aback when the stylist has said it would take multiple days to get the color I wanted and gave me the impression she did not seem to even want to do it. She said that I could do a darker pink and I had said about 5 times I was fine with that. When talking about pricing she said it would be in the 400s or 500s when I vividly remember the lower prices when I was on the phone. She suggested doing highlights in my hair or going over the streaks I had already dyed which made no sense because why would I pay money for something I clearly did on my own. I felt as thought many of the claims said on the phone were simply to get me to come into the salon. Eventually another lady that works there had come up to essentially tell me that I was not being open-minded. They asked me if I would want a pixie cut or other things I had not planned for whatsoever. I ended up leaving with nothing and had wasted my whole morning. I understood that getting a soft pink would be a difficult job considering my dark hair color but I would not have made a set appointment if they had not told me on the phone they won’t do it. (Obviously) It was a complete waste of time and getting up early and they never owned up to the fact I was told something completely different during the consultation. Edit: I’m not fourteen? And like I said multiple times I was flexible with having a darker pink instead of “pastel pink” I provided multiple photos with different shades of pink both during the phone consultation and in person. I also I’m tired of having said to me that I do not understand that it is difficult to lift my hair from super dark to a very light color. I understand that. But I had lightened it myself a few years ago to the actual original pastel color that I had aimed for and it worked out fine (no tears? I’m not five years old). You seem to be missing the entire point. It was not that I only had to have that pastel color it was that I was even told I could do a soft darker pink and yet when I actually came the stylist was...

Had a terrible hair experience.

-I’ve been to the salon before to make sure they felt comfortable working with me. Stylist told me she was after cutting and styling my hair 6 weeks ago. -She also received multiple photos of my hair. -Repeatedly, she told me this style was "right up her alley" and what she likes to do because it isn't a complicated or traditional style. -The appointment was made 6 weeks ago after the stylist determined both over virtual consultation AND AFTER WORKING WITH ME IN PERSON that she was capable of the service. -After failing to put my hair into a ponytail multiple times the stylist suggested I leave and look elsewhere -The style included no complicated braids, no up-do, no bun, twists no hair pieces or ornaments. This was a half up ponytail. -The stylist repeatedly broke rubber bands in my hair even though I asked her to please use an elastic. I was informed they had no elastics in the salon. -I asked her to please cut the rubber bands out. She cut one, then proceeded to pull the others out, painfully, leaving visible breakage at my ends. -I left paying $220 for a blow out. No styling was ever accomplished. -Not a single option was executed successfully. I informed her that I wasn't picky, and that she could use a mix of the photos I provided. -She also speculated about her celebrity clientele by name, listing out who she suspected used drugs and who didn’t tip well. Completely unprofessional! Don’t gossip about people. I don’t care if they are famous! -I did not ask to end the appointment until the stylist suggested it and informed me after 3 hours that she cannot do a ponytail. -The stylist repeatedly told me she was comfortable and confident doing this look AND she was the one to interrupt the service and go tell me to elsewhere.

If you determine that you cannot provide a service, you shouldn't charge a client for more than what you provided. It wasn't simply that I wasn't happy, I was told they couldn't do it after being assured they could. They advertise as being skilled in bridal styling, but won’t tell you that they haven’t done it in 3 years until you are in the chair with credit card on file.

Edit- I asked the salon manager for a call to discuss. After a week, I never received a call back. I requested a response before posting my honest review that has seem to struck a nerve.

The reason your stylist didn't use a curling iron was because she was demonstrating "a never curling technique" that she "just learned" which was not effective.

Be more honest with your customers up front, and following up on requests to speak directly instead of a petty and long winded response. I'd still love to discuss this if you guys would ever call me. An email would also be awesome. Feel free to contact me at the...

I'm super disappointed to feel the need to write this, but I've had my hair cut at Parlor a couple of times (which were great), until I had a haircut with Gwen. I had a cut with Gwen for the first time (approx 2 years ago). My haircut was good, but I felt uncomfortable because throughout the duration of my hair cut she basically complained about how thick my hair was. When it came time to blow dry my hair she kept reminding me that I was going over the time she usually spends on a haircut. I even told her she didn't have to dry my hair and she insisted, as she said she had more to cut after it was dry. This was super uncomfortable for me and regardless of how much I liked my cut, I knew I didn't feel comfortable getting a cut from Gwen in the future. So, this time around I decided to schedule a cut with Liz (who's price listed on the website is $135 for a cut). I get a text a few days ago letting me know that Gwen put a note in my chart after my last haircut and my haircuts going forward will now be $202 instead of $135 (their words were: "the price will be slightly increased). Quite an increase, imo. I replied telling the receptionist that at the time of my cut with Gwen my hair was well past my breasts and now it's at my chin, hoping that would matter. I then get a reply: "Since your hair texture and thickness may also add to the amount of time the haircut takes it would be best to cancel this appointment with Liz and reschedule with Gwen."

Um. What? I guess you don't have a choice in who cuts your hair at Parlor? Sucks, because I initially really...