So unfortunate for this store to be such a beautiful place, elegant by all means and with products carefully and beautifully displayed, but with such a lame service from a few of their SAs.
Upon my entrance, an evidently white blonde woman of age approached me offering her help, in a matter of seconds her attitude turned pretentious and entitled, answering to my questions almost as if I were less than her or even a bother to her, which I would attribute to the fact that I am not from America nor look like a white person, or maybe I don’t look classy or wealthy enough for the brand.
I kept my manners throughout and was decided to buy something I liked until I saw her walking towards the checkout area, where she had left a couple of shirts she showed me and I didn’t like, she proceeded to fold them while chitchatting with the cashier, I overheard her saying “a complete waste of time” followed by something else and then releasing a rude laughter that felt intended to be heard.
I immediately dropped the shirt I was going to buy in the closest counter and left feeling confused and honestly undermined.
I can’t help but wonder… isn’t a brand such Polo supposedly an ambassador of class by excellence? And if so, don’t we all agree that class has everything to do with kindness and manners opposite to mean and selective behavior?
Deeply disappointed, if the brand is contributing to create a world with such values, then I definitely want to stay away from it and bring my business somewhere else; I encourage you to...
Read moreThe Ralph Lauren Polo store at 72nd and Madison in New York City is a beacon of elegance and sophistication. Situated at one of the city's most prestigious addresses, the store offers a luxurious and personalized shopping experience. The building's architecture and interior decor reflect the brand's classic and refined style, with impeccable attention to detail. The staff is attentive and knowledgeable about the products, providing high-quality service. The variety of clothing, accessories, and home decor items available caters to the most discerning tastes, ensuring an exceptional shopping experience...
Read moreA beautiful store with friendly staff, offering a welcoming and pleasant atmosphere. The café is simply amazing, providing excellent service and delicious coffee to go. A perfect place to stop by for a quick coffee or to relax and enjoy...
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