Poly Cleaners — Local services in New York

I don’t usually write reviews, but I just had a second issue with an item here. We had couch cushion covers cleaned, and they were returned to us with multiple blue rings/ stains. I had a dress returned to me with light pink rings/ stains all along the front which prompted me to go in. I was hoping they would do the right thing and take a second pass at the dress after I explained the marks were not there when I brought it in and gave the backstory that we also had discoloration with the cushions, but the staff was assuring me that I brought it in with the staining, it could have gotten there when I opened the cover, it’s been too long etc. Very...

I have been doing my laundry and dry cleaning here for two years now, and I could not be happier. They know me immediately when I walk in the door, and they always go out of their way to help me.

I've had a few emergency instances when I needed my laundry and dry cleaning much earlier than anticipated after I had already dropped everything off (I had to move my travel a few days earlier). They were able to rush to finish everything that same day. They even called both me and my fiancee to let us know when everything was finished, so we'd maximize time to pack before our flight. Such kind and amazingly responsive people...

I loved this cleaners but I recently brought a dress to be altered and picked it up. They charged me the total $150 for the alterations. I tried it on a bit later and noticed it didn't seem right... when I brought it back to the cleaners, they let me know the alterations were in fact never done and I was still charged the $150. Since it is too late past the original date that I brought it, they refused to refund me. I sadly won't be...