PRTL — Local services in New York

I booked a 30 min dry floatation via ClassPass.

Overall: The dry floatation itself felt amazing, but the full experience could be improved by checking the service booked to ensure the full service is provided without interruption.

Arrival: I got buzzed into the building. Upon entering the space, the setup seemed a little confusing/awkward because the door opened up to a space that was one of the services rather than the front desk. I looked to my right and saw the front desk. You can't see the staff until you actually approach the front desk. Claire introduced herself and had me sign the waiver, then Madison approached to introduce herself and gave me a tour.

Dry floatation: After the tour, Madison led me back to the dry floatation room. I took off my shoes and laid down. Madison provided an eye mask, selected some music for me on an iPhone, handed me the headphones, then started the dry floatation device. The dry floatation itself was extremely relaxing, and I liked how the music selection had water sounds in it to fit the experience.

When things started going wrong: When the dry floatation stopped, I checked the time. It has only been 20 mins. I was frustrated that my 30 min experience was disrupted. I put my shoes back on, went back to the front desk, and asked Claire if the device was set for 20 or 30 mins because it felt cut short. She said it had been set to 20 min on accident likely based on habit as 20 min is the standard treatment. Claire offered to set it up for another 10 min, so we went back to the room. I put on the eye mask. Claire already had the device start going at this point. She handed me the headphones and left the room. There was no music playing. This added to my frustration. I didn't feel like getting up once again for help, so I sat up and reached towards the end of the device to the chair where my stuff was sitting to get my phone and AirPods. At this point, I was just stressed because the time was already going, and I still hadn't settled in and had to go through a few searches on Spotify before I found the right vibe. This was supposed to be a relaxing experience, but there were too many bumps in the entire experience to fully enjoy it like I expected. For that reason, I have to rate it down to 3 stars.

How the experience can be improved: if I had no disruptions in the 30 min experience, I would’ve given 5 stars. Two pieces of constructive criticism here. First, have staff check what was booked and for what duration to make sure the devices are timed for the proper duration booked. Second, confirm with guests that they are settled in before leaving the room. This could be asking if I’m comfortable, if the music is playing, etc and verbally confirm the set time. Something like “we’ll see you in 30min after your...

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