T.J. Maxx — Local services in New York

Disgusting employees! They act like they are in the streets is super ghetto in this store . On Sunday 3/9/25 around 8:00 -8:30PM. We had finish paying and we were checking out our receipt towards the exit area where the carts go. My mother had my toddler in the cart and was awaiting for us to finish checking the reciept . When an employee came around us , and said: ‘excuse me ‘ to my mother . My mother didn’t understand that she was saying excuse me because she needed to get through the back counter. She thought she said excuse me because the employee needed the cart . So obviously because of language barrier there was miscommunication. When i over heard i explained to my mom , to excuse her because the employee needs to enter to back counter. That us when the employee then went ahead and said , “I said excuse me looking at me as if i am crazy”. I told the employee that there was no need to be nasty /rude . She clearly didn’t fully understand you why you were saying excuse me for . The employee continued to argue with me . Then she proceeded talking to another employee stating “customers are talking back today “ . Obviously yes , because her approach & tone is nasty.🤮 It is not how you treat customers , I understand that customers can be very rude . But this wasn’t the case , she wasn’t disrespected in any form . She disrespected us . If she doesn’t like customer service then maybe she shouldn’t work there period . I am not sure if she was a manager or what , but that is not the type of people that should be working in customer service period.

TJMAX offer better pay to attract QUALITY employees. At least with basic understanding of respect...

I have always had a good experience at this location until yesterday. My shopping experience was fine but when I went to the register, a monster name Magdeline was so rude that she ruined the rest of my day. She greeted me with a big smile but as soon as I told her I had a return, everything changed. She doubted, I had a receipt. She just started spewing policy about how I had to have a receipt, I had to interrupt her and let her know that I do have the receipt. After I gave her the receipt, she asked if I had the visa card, I asked her which one (because I have several) she then went on a rant about how the refund could only be given on the card it was purchased on. She was going on and on as I looked through my wallet, I had to yell, I HAVE IT, before she would calm down. There was no doubt about it for me, but she didn't believe I had it or she just like policy talk. It didn't make sense becausenI was only exchanging sizes, she could have given me a store credit, it wasn't as serious as she was carrying on. She was like the cashier boss or something. Then, after finishing the refund she started ringing up my new purchases and she decided to give me a lecture about how "next time" I won't be able to return the bra's if the tags were removed. The tags were not removed, so I said what are you talking about. She said not only did the price tag need to be on them but also a little black plastic thing that attaches them to the hanger. What? The transaction is over, why was she still trying to police me. I do not like her!! It took me 2-3 hours to get...

TJ Maxx, whether it's in Chelsea, NYC, or the middle of nowhere, remain the pinnacle of terrible customer service. If there was ever a prize for horrific policies and service, TJ Maxx would win that prize, without a doubt.

I went there to buy a few, small items. When checking out, I asked the cashier why the two of the same item were two different prices, and she walked away and over to her supervisor. After speaking to him, she walked back over, didn't say a word to me, and voided the LOWER price. When I asked why, she told me that the lower price was wrong. Having worked in retail my entire life, I said that was not my mistake, it was theirs, and I shouldn't be punished for pointing it out. The response I got was, "So what? You don't want them anymore?" I said yes and the reply I got was an annoyed, "Fine. That's all you had to say."

I then went to speak with the supervisor; I explained to him what happened and he told me they don't honor the lower price. He said that that's their store policy. So basically, I was punished for pointing out the error in the first place. I told him that that is a terrible policy and he said "sorry" and then just let me walk out the door.

I'm not sure in what world a customer pays the higher price for a store's mis-mark, but it's not the world of customer service I have always worked in. I guess I'm just used to actually respecting my customers; that's also why they respect...