Ralph Lauren Baby — Local services in New York

I recently visited the kids' store at 878 Madison Ave, which isn’t even pinned on Google Maps—perhaps reflecting their poor customer service.

A month ago, I was searching for a sweater and reached out to the online team. They tried to order it for me, but after delays on their end, the item went out of stock. They suggested I contact the store directly. When I called the store, a representative confirmed the sweater was in stock but refused to put it on hold, insisting they had plenty in my size. Despite explaining that I couldn’t visit until the following day, I was assured the sweater would still be available.

However, when I arrived, the staff rudely informed me that “if the item wasn’t on hold, it’s out of stock.” I explained the situation but was treated dismissively, as if I were in a luxury boutique searching for an exclusive item.

While I was in the store, I called the online team and waited for nearly an hour. During this time, another customer came in and asked for the same sweater in the same size. The staff initially said it was out of stock. However, they then distracted me by asking me to try on a sample sweater. By the time I came out of the fitting room, the other customer had miraculously been given the sweater and had already purchased it. Is this discriminatory treatment based on skin color?

I escalated the matter to a few supervisors, who promised to involve store leadership. An assistant manager named Anderson eventually called me but was dismissive and unhelpful. He claimed he would get back to me that day, which didn’t happen. A month later, he finally called and falsely stated he couldn’t locate the item, denied I had spoken to anyone over the phone, and implied I was mistaken.

Is this truly the level of service your company deems acceptable, especially during the busy holiday season? This experience has ruined my holiday.

I have since filed official complaints with the Better Business Bureau and the Consumer Bureau in New York. I am committed to holding your store accountable for its lies and terrible service. I’ve also returned all my online orders and will not be spending another penny with you.

Customers deserve better, and your fake smiles and dismissive attitudes won’t...

Well this is the 2nd time I’ve gone to this store for KIDS and they tend to be somewhat selective on who they help with what! ANDDDDDD a they never have sizes in stock n say oh we sell out. I don’t feel that’s a good enough reason for a store of this quality. When I first walked in I immediately go to boys section n already noticed hardly any size’s n makes it worse is I need double of everything. So if I wasn’t an aggressive person when need be I wouldn’t have gotten the items I did get cause I put them to work but the sales guy kept bringing 1 of everything when o was clear several times I need 2 of everything 🤔😡. Also if your helping me don’t make me feel like my money is less worth then the older white lady shopping n lil girl section for herself Plus I would’ve loved to see you showing me what you did have in stock on your own n the sizes I requested! However let me say that towards the end of my shopping I was able to get a few things $360 spent and time before that was 2 Ralph Lauren blue satin baseball jackets which were $275 each a. Plus the crazy amount spent with online ordering I love the brand but there are areas you...

Clothes bought for gifts and this was mentioned before paying. Clothes packed poorly in a bag without the boxes despite the salesperson was informed that this was for gifts . I asked for the boxes. The salesperson dissapeared downstairs for 20 minutes before coming back with the clothes packed in the boxes. It seems she forgot to check as well if socks in a particular size were available as her colleague asked her to do so despite she was busy packing. There were 4 employees in the shop however and we were only 2 customers . I mentioned to the cashier that we needed to go after 15 minutes and it was ok if boxes were provided on the side and the clothes not packed. She replied to me that she had to stay as a cashier and could not do anything for me neither reach out her colleague. I had to tell her colleage myself from the top of the stairs that it was ok not to pack after 15 minutes as we needed to go. Not the service I would have expected for...