Roche Bobois — Local services in New York

Roche Bobois is, without a doubt, the best furniture store, excelling in the quality and beautiful design of its products, as well as its exceptional service. The Opale sofa I recently purchased is perfect in every way—comfort, style, and color. Before discovering it, I had explored various sofas and chairs in other stores. The day I walked into the Madison Avenue showroom and mentioned my back pain to Isabella, she guided me to the Opale sofa right away, which I would not have considered due to its material. The moment I sat down, I knew it was exactly what I needed. Thank you for helping me choose the leather color too; I trusted your expertise and impeccable taste.

Isabella and Jessie, your professionalism, patience, honesty, and warmth made every visit feel like a reunion with friends. Not only did you go above and beyond in assisting me, but you also introduced me to French culture in such a wonderful and engaging way. On top of that, you recommended some truly amazing dishes in NYC—I loved every suggestion!

And when the sofa was delivered—wow, what a beauty! I enjoy it so much, and it’s worth every penny.

To me, Roche Bobois showrooms are like art galleries, destinations I seek out in every city and country I visit. Wishing you even greater success!

Sheryl - A very...

I have very bad experience here! In Beijing and Boston I bought a lot of furnitures and arts. I have never met such bad services but in this store which is terrible! When I bought the art which in show room. It was well organized. Nobody tell me I need to put all pieces together by myself. I think I will buy a same one. So I decided to pick up by myself. When the art was ready, I drove four hours from Boston to New York. I found I needed to put all pieces together by myself. I asked them to put together before I pick up. They said no because no warranty if I carry it after a well done art. Then I have no choice but pay another usd600 for them to sending to my house in Boston, the fees included installation fees. I reminded Ms Lea Liu by email many times to make sure the art to be sent during my stay in BOSTON, but failed in October! And I reminded Ms liu again my next staying in Boston, they still failed with many excuses! Then I have to change my air ticket to wait another four days to waiting people coming to install the art! It is a worst experience of buying an art in New York store! And nobody apologized and no any compensation!! I will never buy any pieces in New York store! Bad!...

We have had the great pleasure of working with Roche Bobois to furnish many areas of our new home, and we cannot say enough positive things about the company, its exquisite designs, its customer service, and, specifically, the extraordinary professional with whom we worked: Thiago Loureiro.

Thiago went above and beyond in all of his dealings with us: he was organized, creative, innovative, and intuitive in finding the pieces and material that we requested (even when they had to be ordered from another showroom so that we could see them in person) and that best suited our taste. He took tremendous pressure off of us by locating and ordering everything from our furniture choices to rugs to wall paper. He was kind beyond belief: coming out to the house with a wall paper professional he trusted to ensure that the measurements were perfect; and returning our emails in a responsive and timely fashion. Ultimately, the experience of working with Thiago was more like working with a friend. It is our humble opinion that Thiago is the best...