Rock Star Crystals — Local services in New York

Very disappointed with the woman behind the desk, scowling, unprofessional. My husband and I arrived at about 1 pm and was told that we had only five minutes because the woman needed to urinate and get her some sustenance. The store open at 11 am and two hours in you are kicking out money because you need lunch. If she was nice I would not have thought twice about her caring for her basic needs but she was so harsh, sneering and huffing and puffing and gasping when I asked about a certain crystal. She waived at the display case with such disdain that she really could have received a good old fashion soul crushing curse out! Her behavior was so surreal it caught me off guard. If we came in behaving like jackasses then perhaps we would deserve to be treated this way. I have been coming to this place for years but like the other reviews have mentioned the physics of the place is totally different and that mean ole lady is a big part of it. The inventory is always great but the prices have increased considerably. In our speed shopping visit we only spent $50 but was willing to spend whatever it took to satisfy our needs for our crystal collection. A person came in a few minutes after us and did NOT get the "get the f#@& out" speech we were served... I am tired of the race card but...was it because we were African American and he was Caucasian that we needed to git? Or was it that we came in happy and vibrant and misery likes company so... The owner, Dennis, is really spectacular but he needs to stop cutting corners and get some pleasant, QUALITY staff members in there instead of sea hags that readily disrespect him and his clientele at the drop of a dime. Solution: I think I will take the majority of my business to Lita Trading company located at 1160 Broadway (btwn 27th and 28th). It used to be mainly stones set into jewelry or fashioned for jewelry making but now they have a fast growing stone collection that is ample and impressive. I have a massive piece of black tourmaline that I paid only $7 for and a fantastic Coral and turquoise necklace that would knock you off your feet! Emmanuel, the owner there, will sell to you wholesale if you own a business but will sell to you retail rates that are still outstanding without a minimum purchase...

Rock Star Crystals is an amazing store. Rough or Polished Stones. Awesome. Came in from out of town specifically for this store. Well, that and The Met. After taking it all in and looking around at the whole place for twenty minutes I started to narrow down what I wanted to get. (Something for my wife and definitely on a budget) The staff, who are excellent, and the owner, Dennis, all greeted me and asked if I needed help or answers to any questions. Which at this point Dennis and I had 20 minute conversation about some of my choices; morion crystals, crystal spheres, and amethyst geodes. Super knowledgeable and personable, Dennis likes to tell stories he said, and he did! Haha! He left me to decide on what to get. Once I did decide, the staff all help in packaging up my purchase, which needed alittle extra packaging because I was carrying it uptown to catch the bus at the Port Authority. I couldn’t have been more thrilled. I got something my wife would love. Some reviewers talk about high prices. And I have to say I was alittle shocked at the price of the crystals spheres (my original purchase goal). But with all things. You pay for quality. That’s just a fact. I’m not mining this stuff myself, nor traveling across the globe and buying minerals in bulk. I’m traveling to NYC to this great store. And for the price of a really nice dinner with a couple of freinds, I got and oblong volleyball sized crystal geode. Both parts!!! (It came as a pair) for 300$, I’m doin just fine. Price is perfect. Also, they let me charge my phone for and hour while I was there! Brilliant...

To begin with, I think this store is beautiful and I love the layout. I have been here about 4 times, and have spent a good amount of money. I think their crystals are genuine and I love the energy when I walk in the store. My issue with one sales woman in particular. I have seen her multiple times and usually I try to get help from the younger lady who is super nice and is always helpful. The other one is rude and every time I walk in she is on her cellphone. The last time I was there, I gave her the crystals that I wanted to purchase. She asked me a few times what they were. I am not the expert, I picked up about 10 stones so I feel like she should have know what they were. She gave me attitude because I could not remember the name of the stones. Not only that, I paid and she goes to help the next customer without bagging my crystals. So I am just standing there and that's when the younger lady walked by and started bagging them and even told me how to take care of the delicate stones that I purchased. I really feel like her energy is bad for the store. I was with a few friends. They were helped by the younger lady and they even noticed how rude this woman was to me. I love this crystal shop, but that woman really gives off bad energy every time I visit. I think the owner should have a talk with her because she just sits behind the counter on her phone and...