SEPHORA at Kohl's — Local services in New York

I had a completely unacceptable experience at this Sephora location. I stopped in yesterday to try out a few makeup testers on my hand—exactly what testers are there for. While doing so, the security guard the Indian lady and Spanish lady that works there approached me in an aggressive and unprofessional manner, snatched the item out of my hand, and told me I wasn’t allowed to use the testers.

Are you serious? That’s literally what testers are meant for. I wasn’t doing anything wrong, suspicious, or against store policy (at least not any policy clearly posted or explained). The way I was approached—like I was stealing or doing something shady—was not only humiliating but also completely out of line.

If Sephora is going to allow this kind of treatment toward customers, especially loyal ones who are there to shop, not steal, then they need to seriously reevaluate their training, their policies, and the behavior of the staff they allow to represent...

The young lady who works at the Sephora here is so rude. I came in for a return, unused product and had the receipt but she immediately said they can’t return it because I purchased it in a different state. I ensured I’ve done that before because I was traveling to see family so she pages her manager who said she can proceed with the return. She begins the return then stops because I paid in cash. Again paged her manager who said she could proceed so she completed the return. This is frustrating because something as simple as a return within 30 days window with a receipt is made nearly impossible. If I had not been adamant about it then she wouldn’t have paged her manager who gave her permission to complete the return. Safe to say wont be returning to this Sephora. Rather drive further away to get...

. Shout out to the older Indian and Hispanic lady working there today who kept harassing my friend and I as we were shopping 🥰!!! So fun. You guys couldn’t have made our experience shopping there any more uncomfortable! :) I get you don’t want people to steal but DO NOT invade their personal space and ask them if they need help or a bag every 2 minutes. Also offering me a bag and pretending to clean EVERY aisle we happen to walk into. Pls avoid this location...