Shannon Lee Esthetics — Local services in New York

I’ve had two previous microneedling sessions with Shannon that went smoothly and produced great results. However, during my third session, I experienced a bacterial infection — and this is where things took a disappointing turn.

After the treatment, I noticed yellow pus forming and raised my concerns. Instead of addressing the issue seriously, I was told it was just “purging” and that this reaction was completely normal. Still feeling uneasy, I decided to see a dermatologist, and it was only then that I learned it was, in fact, a bacterial infection.

I understand that infections are a known risk with microneedling, and I don't expect perfection. What I do expect is accountability and proactive care. Instead, I was met with a dismissive attitude and the comment, "things like this just happen." Had I not trusted my instincts and seen a dermatologist, I wouldn’t have known the true cause of the issue or how to properly address it.

Mistakes happen — but how you handle them is what matters. A little more empathy, guidance, and acknowledgment of my concerns would have gone a long way.

I decided to return to use my remaining facial credit, hoping for a better experience. Unfortunately, it was anything but relaxing. Instead of being guided with care, I was repeatedly told that my skin was "super dry" — a comment that felt more like criticism than helpful advice.

The more concerning issue, however, was that despite acknowledging the condition of my skin, she proceeded with the treatment anyway. While she did opt to stop using certain products midway, the lack of thoughtful care and foresight was clear. If my skin was in a compromised state, why not offer a pause, an alternative, or a recommendation to reschedule? This experience felt rushed and dismissive, much like my previous one.

If you’re looking for a skincare provider who listens, takes accountability, and offers thoughtful care, I’d recommend...

I had the absolute pleasure of visiting Shannon to tackle my persistent oily skin issues, and I couldn't be more thrilled with the results! From the moment I stepped into her serene and welcoming studio, I knew I was in expert hands.

Shannon is not just an aesthetician, she is a true skin guru! She took the time to listen attentively to my concerns and provided me with a comprehensive understanding of my skin type and its unique needs. Her knowledge and passion for skincare are truly impressive.

During the session, she meticulously explained each step of the process, making me feel at ease and confident in the treatment. Her gentle touch and personalized approach made the entire experience a delight. I felt like I was receiving a customized spa treatment tailored specifically for my skin.

Not only did she address my oily skin issues, but she also shared invaluable tips and recommendations on how to maintain a fresh, healthy, and clean complexion in my daily routine. Her guidance has been a game-changer for me, and my skin has never looked better!

I am beyond grateful for Shannon expertise and genuine care. The positive effects of the treatment are still evident, and I can't wait to continue on this journey towards radiant skin with her support.

If you're seeking an aesthetician who truly understands skin and goes the extra mile to ensure your satisfaction, look no further. I wholeheartedly recommend [Aesthetician's Name] for anyone in search of professional skincare expertise and a personalized approach. Thank you, Shannon for giving me the gift of glowing...

Really disappointed to hear about the experience my mother had. I bought her a gift certificate for Christmas (directly from the SLE website) and right off the bat we were unable to redeem it online. She called and booked her appointment over the phone instead, and it seems that they have some kind of Groupon deal as well and misunderstood what she had. The day of her appointment, they gave her a 35-min facial instead of the one she had booked, had her get fully dressed and then undressed again when she called it out so that they could continue the service. They then tried to charge her $150 for the facial (the full value of the gift card), despite the fact that it only costs $110 and she had just had that poor experience. They should have verified what she had before giving her treatment, because how would they even know what was included or not. And they DEFINITELY shouldn’t have tried to overcharge her after all that! I basically paid a lot of money for my mom to have a terrible experience with a “luxury” esthetician, and found out that she could’ve had that same bad experience at Groupon pricing. The silliest part is, my mom was looking for a new esthetician and would’ve continued paying full price if they had given her good service. I guess it’s a blessing in disguise that she can continue...