SNIPES — Local services in New York

Went in the store to buy shoes couldn’t decide on which shoes to buy so I took some pictures to send to my girlfriend and ask her which ones she likes... I was approached by a white employe who told me to put my phone away I can not take pictures in the store it’s against there policy... I was shocked so I asked him where does it say that where’s the sign at he then told me it’s not written down but it’s a policy I asked to speak to a manager about this policy because I thought it was ridiculous and the employee told me no... so I left. I went to a jimmy jazz in Brooklyn that same day on Flatbush ave asked the employee is there a policy that we cannot take pictures of the items in the store he told me no there is no policy like that and told me take as many pictures as you like... with that being said I believe that the employee at the Queens center mall location was very rude and disrespectful towards me made up some phony policy for what ever reason I don’t know. i don’t wanna call the guy a racist but honestly that fits what he did. I will not spend any money at this store and I will tell friends and family to stay clear of them. Also the jimmy jazz on Flatbush ave and church ave have the same shoes...

If I could give ZERO STARS I WOULD!!!!!!!! I made an online purchase with Snipes for some retro 11 lows that came out some weeks ago. I finally received my package and low and behold I open my package i received the wrong shoes. Not only are they the wrong shoes, it’s shoes that haven’t been released yet (release date 5/17/25). I’m so pissed so I look to see which location it came from and it’s them. I’m calling back to back nobody’s answering because whoever package my box needs to be fired for not reading clearly. You can’t even call customer service because they don’t have an online number and you can only email them which takes forever to hear back from someone. Like how could you make this big mistake than not answering the phone is ticking me off even more. The staff members suck because no one even opened the box to see if it was the right order and I’m going to keep calling back until someone answer ! Not only that it states on those retro 11s FINAL SALE and if I don’t get the shoe I ordered or my refund it won’t be a pretty site !!!!! Whoever the onsite manager is needs to be in contact...

I have been a recurring customer and have never experienced this type of treatment by any of the employees. For future and existing clients just a quick note: I had a horrible experience with the security guard (I believe her name is Domo or something like that) I asked for a gift receipt prior to paying for my items from the cashier who was super nice but she ended up forgetting to give me the gift receipts for my items.Then comes in Domo who very rudely complained about me asking for a gift receipt calling me annoying (she did this under her breath while approaching the checkout area) and even asked me why I needed them she added that I was holding up the line. I explained the situation to her but she was rude and had a very demeaning attitude and at the end she was of no help. Then came the store manager or employee (I am not really sure) she was really nice and handed me my gift receipts. There was no reason to embarrass or question me in front of...