SoulCycle — Local services in New York

I’ve always known SoulCycle for its engaging and high-energy classes, but my experience at this studio was the worst I’ve ever had. As someone who takes at least three classes a week and has tried multiple studios in NYC, I’ve never encountered such poor treatment.

From the moment I arrived (15 minutes early, as instructed), the front desk staff member, Hanna, was unhelpful, impatient, and dismissive. I had to reset my SoulCycle account, which took longer than expected due to email delays, reset of the account, etc. Instead of assisting, she rolled her eyes and made condescending remarks, even implying if I wanted a better experience I should book directly instead of using ClassPass. (In my prespective, if soulcycle is a partner of classpass should give the same treatment, similiar to any other studio I've tried in the city trough classpass);

When I finally got into the dark studio, the class was about to start no one helped me find my bike. Struggling to clip in my shoes (which was especially important due to my recent ankle surgery), I asked Hanna for help—she ignored me and walked out.

Frustrated, I left the class and expressed my disappointment, expecting at least an apology. Instead, Hanna bring a lot of attitude and after I asked her name she mocked how I pronounced it, laughed, and was brining up ridc. things like I bumped into her on the room and was flashing my phone in class (which I didn’t even have with me). Her attitude was shocking and unacceptable.

I left feeling disrespected and appalled. SoulCycle is known for community and inclusivity, but this experience was the complete opposite. I truly hope management takes this seriously—no customer should be treated this way.

And for you, i you are thinking about taking a class in this studio, honestly just go to a different one to not risk going trough a...

Will never come here again. First time here and I normally don’t bike so had no knowledge of what to do. I completely busted my knee during a class. I couldn’t even walk out of the place and they just full on ignored me. Apparently the most likely cause is that the adjustments weren’t properly fit for me causing me to overwork my knees. I had to go to the ER due to the trauma in my knees and couldn’t walk for two months. Still can’t exercise for a few more months. I hope in the future they get employees who actually know and care about what they’re doing or at least train them properly rather than assuming that a new client with no experience knows what they’re doing so that there aren’t any more people like me who experience this. I mean it would’ve been nice if they at least asked if I was fine considering I literally fell off my bike and struggled to walk...

I have enjoyed all the classes I've taken here.

Soulcycle is easily my favorite spin facility I've ever tried, and I've tried and continued to look to challenge this spin testament of mine.

Consistently a clean facility - the spin studio, the locker rooms, the bathrooms, etc. top of the line products for souler use before and after your ride.

Instructors are talented, though they don't knock it out of the park like the SoulCycle Woodbury location instructors do on a very regular basis.

The front desk could be a tad bit more personable, but that's only because other locations have taken the time to get to know me. They aren't rude or unpleasant. Just quicker to streamline you. I also come at peak times. Could be my own fault here.

Recommend for a tight workout with great music and talented...