Spectrum Store — Local services in New York

I recently visited Spectrum to return my router, and unfortunately, my experience left much to be desired. From the moment I walked in, I was greeted with a level of rudeness and condescension that was completely uncalled for.

Upon entering, I was immediately met with a demand to "sign in" by a lady across the room. This caught me off guard, as I hadn't registered or made an appointment prior to my visit. When I politely inquired whether I needed to sign in for a simple router return, her response was dripping with rudeness and condescension. It was clear she had no patience for customer inquiries or providing assistance.

Throughout my time waiting, I observed her interactions with other customers, and unfortunately, her attitude seemed consistent across the board. Regardless of age or race, she treated everyone with the same disdain and impatience. This lack of empathy and willingness to assist customers was truly disheartening.

When it was finally my turn for assistance, I was met with the same cold demeanor. She barely acknowledged me until she noticed me looking at her name tag. Even then, her service was curt and devoid of any semblance of hospitality. Simply put, it was clear that she despised her job and had no interest in providing quality customer service.

I believe it's imperative for management to address this issue promptly. Whether through additional training or a reevaluation of her role within the company, something must be done to rectify this situation. Customer service is the cornerstone of any successful business, and individuals like Kiya are a detriment to that ideal. Overall, my experience at Spectrum was marred by the poor treatment I received from one particular staff member. It's my sincere hope that steps are taken to ensure that no other customers have to endure such a disappointing encounter...

The most inefficient store on the planet which tracks based on their general level of customer service overall.

As I sit here for now 20 min just to drop off a box with only 3 people ahead of me I am looking at 11 Customer Service desks and ONE rep working with a line now of 10 people.

They need to have a simple equipment return window to expedite people who do not need support. On top of that their speedy payment kiosks "have been down for a week" according to the manager who just told someone that they have to wait to make a simple payment.

How about this Spectrum.... 2 lines just for payments 2 lines for equipment returns 2 lines for support and inquiries If one of those lines are empty pick up the slack on the others.

Now the one rep who finished with the last customer is sitting at the counter checking her phone. I mean, SERIOUSLY?!

OK this is priceless. Now NONE OF THE REPS have a customer and they are all either talking or just typing on their phones or computers. With 10 people sitting here.

It's been 40 min. I was just taken, the rep was rude and wouldn't allow me to put my shopping bag that I used for the return into the trash can and actually said he didn't have a trash can when you can see it.

This company is almost criminal in the manner in which they treat customers and it's because they know that many people don't have a choice. But if you have a choice RUN to any...

Went there to exchange my modem because the internet was not working and the manager at the Spectrum store located at 1360 3rd Ave New York City, (Asian male) told me that my internet was not working because my account was "quarentined". He would not give me a specific answer as to why because apparently he didn't have the tools. He gave me a new modem but says until I call to find out why my account was frozen, nothing would work. When I called I got the basic costumer service number and after they transferred me to the security risk department I found out that the account was NOT quarentined. They told me that no where in their system or on my account was there ever a change in service. Basically I found out that my physical connections my be damaged outside of my home. Why the manager told me my account was quarentined, I'll never really know. It just gave me a bad feeling to think that perhaps he was lying about my account. I also asked to see his screen and show me that is says this and he declined. Hmmm, something doesn't feel right about that...