Tri Dim Shanghai [UES] Restaurant and Bar 鼎豐 — Restaurant in New York

This was my #1 favorite Chinese takeout in the UES until an extremely unfortunate takeout experience last night. I have a life threatening soy allergy (anaphylaxis) and had previously ordered without issues. I called ahead to ask about the Singapore noodles, and asked the employee who picked up to check with the kitchen on whether there were any bean sprouts/soy in it. She said no without hesitation and said to just include my food allergies in comments on the order. I detailed the allergy in comments then ordered through the Chow Now app.

When the delivery gentleman arrived (I'm not sure he if he's directly linked with the restaurant) he asked for cash tip, I apologized and let him know I didn't have cash but said I call the restaurant rightaway to give tip on my credit card from the order. He took the food back and called the restaurant on his phone, and told me to give the restaurant my credit card number in the middle of my apt hallway. I said I wasn't comfortable with that and that I would call in just a moment before he reluctantly left.

Just when I was calling the restaurant, I took a bite of the noodles, took a closer look and realized there were bean sprouts mixed into the noodles. I immediately took Benadryl as I began to develop a rash/oral itching. The restaurant called me and when I picked up and let them know what was happening, she said she was sorry about the mistake and that she could refund the noodles, but insisted for my card number for the tip...as I was actively experiencing a food reaction. When the manager finally got on the phone and said they would do a full refund, I made it clear to him that as an food establishment it's extremely important to take food allergies seriously, not just nonchalantly reassure someone that a dish is ok before disregarding the allergy and putting a customer at risk. I'm mostly disappointed that I likely will no longer feel safe eating here.

TLDR; great Chinese in UES if you don't have any food allergies-- if you do have food allergies, think again...

If I could have given this place 0 stars I would have. Extremely Horrible customer service from the seater/waiter. I came with my family of four Monday 11/21 around 5:30 p.m. and we were brought to a table by this seater/waiter. We respectfully asked if we can have another table after it was offered by the seater/waiter. We were moved to an open inner room with a table nearby a window. But what happens next utterly shocked my family and I. This seater/waiter abruptly placed our 4 menus on top of each of our eating plates and napkins. He did this instead of placing them on the side of the plates , like he did at the previous table. Also, I have never experienced any seater/waiter in any previous restaurant ever placing any menu ( which are dirty because of previous handling by others) on top of a customer’s eating plates and napkins. When I brought this to his attention ( while my family and I were still standing in shock) he answered back rather annoyed and with a sarcastic half smile/tone and told me “ oh thats what I do. I put the menus on top of the plates”. I told him that it was disgusting and unprofessional to do that. He objected and I told him well thats is definitely wrong and disgusting and I would like new plates and napkins. He abruptly said ok and grabbed up everything but it looked like he never changed the plates and just put new napkins on the original ones. I was watching as he took them over to a plate station and he quickly in plain view from what I can tell, just placed new napkins on the original plates. I instructed my family (we all still standing) that we were now leaving and would patron a new restaurant instead. We left and headed to Jing Fong restaurant a few blocks away. Very poor and disgusting service at Tri Dim Shanghai West but more importantly this...

Food is okay, but if you want to have some authentic Chinese food or great Dim Sim you should find another place.

I feel horrible on how we were treated - we ordered 4 dishes. The waiter clearly took our order and confirmed with us. But after an hour we only got three. We asked if our last dish was ready but the waiter did not even want to find out what's going on. There was no service, either. For an hour nobody came to us, and we had to walk to the waiter asking for more water. It took forever to get our check - asked three times but it was not brought to us.

We had to step to the cashier to pay our bill. Decided to tip 10% based on what we received. The cashier was mad at us. She asked, word to word, "Are you new to the U.S?"???? This was a shocking question and I explained why it was 10%. The cashier then arrogantly told us that "no need to tip if you can't bear it. We don't care about your $8"... This is unbelievable. I NEVER tip less than 15% unless the service is too bad, and yes, the service we received here...