Spirit Halloween — Local services in New York

The whole franchise is a scam. 1st, there's no actual way to contact any store directly for any type of inquiries, 2ndly their general number phone number has limited options, and 3rdly they have ridiculously strict refund/ return policies and terrible customer services.

Bought costumes on the 10/24, right from the start missing their 10/23 window for refunds. I was fine with that, and thought worst case scenario that I had time until Halloween to return the costumes. However, when I got there on 10/30 I was surprised to find out that I also missed their 10/26 window for exchanges. I asked the extremely annoyed and bored staff member if she could make an exception, and one eye roll later, the answer was no. Costumes were not worn, it's still before Halloween, so I don't get the no exception exchange policy, unless I look at it for what it is: a shameless money grab in the pursuit of last minute profits. Will...

Horrible customer service. Upon entering me and my friends were being followed the whole entire time. The lady screamed at me for trying a mask on. When making jokes In-between us she threatened us that she will call the cops and kicked us out. Kept auguring with us and even told us that we were too “broke” to even afford anything in the store. The other staff were nice so it may not be the case always but this was just...

THE STAFF IS HORRIBLE TODAY. My friends and I just got kicked out before even stepping in. The reason for the kick out was no food or drinks and i had a bottled drink which I then said I was going to put in my backpack but they didn’t care and just pushed me and my friends aside. They were absolutely horrible and rude. I wish I could give it less than one star...