Steve Madden — Local services in New York

Great customer service. The gentleman who assisted me had amazing people skills and knew his inventory! Wish I remember his name. I purchased online and the size was too large and he knew exactly what size I needed in that style. He knew better than me and I’m a shoe fashionista. Apparently their sizing is a bit peculiar as the reviews suggested you order up a size but this shoe runs big. Regardless I love my shoes, so cute! I bought another pair in another store and can’t wait to wear them both. It’s a nice store with lots of space and a great selection plus they had the size I needed only at this location. They work super hard and are fast, NYC speed. It’s crowded area but that’s what it is… It’s great they stay open later as well. NYC is great for shopping that’s a given. Check it out they have something for everyone and I love the pretty water proof...

This Steve Madden store offers a stylish, modern shopping experience with a wide range of trendy footwear, handbags, and accessories. The layout is clean and organized, with eye-catching displays that highlight bold designs like fur boots, statement heels, and chic sneakers. Handbags are neatly showcased, offering variety from everyday totes to standout pieces. The store atmosphere feels upscale yet approachable, with wood accents and marble finishes creating a polished vibe. Staff appear attentive and professional, enhancing the overall customer experience. Whether for fashion-forward shoes or versatile bags, this store delivers both quality and style, making it a destination for...

BUYER BEWARE! I contacted Steve Madden to let them know that a pair of their bandit boots had fallen apart after only 4 wears. This happened because the crossbar on a buckle broke while I was doing nothing more than walking a short distance. I was informed somehow this does not qualify as a manufacturer's defect and because I was about 2 weeks past the 60 day purchase window the best they could do was offer me a 20% discount on a future purchase. This is a completely unacceptable resolution. I used to think they were a quality brand but have unfortunately been proven wrong. I've had walmart boots hold up better than theirs at a fraction...