Sunny Spa — Local services in New York

To start with, you should know- I am very pregnant, not someone where you can’t tell… I’m so pregnant I make people uncomfortable. I call beforehand and ask for a foot massage, ask them if it’s ok if I’m there in 20 minutes, they agreed. I show up, there’s one girl before me waiting for her friend so they can get a massage together. They told us both to wait 10 minutes. No problem. Then one woman kept coming out confused on what each of us wanted (might have been a language barrier). She was so confused I got the other girls story too because they asked us so many times. She called the night before to book a massage combo for her and her friend. They asked who was first. I said she was she then reiterated to the staff that she was waiting for her friend. After going back and forth getting rooms ready they then told her to come back, and she then explained her friend is walking up now and won’t be long. Then they seemed even more surprised when her friend showed up. All this while I’m sitting there pregnant as f. I don’t mind waiting, giving a 20 minute warning is not a lot. They then take the girl and her friend back and tell me 10 more minutes. In total 30-40 minutes have passed. Then they take me back for a foot massage. They only have a regular massage table. Now remember I am huge, my stomach sticks out like 2 feet and I’m only 5 feet tall. There’s this little airline pillow. They want me to lay flat on my back. I was like, no! I can’t lay down like that I need it to be higher. So she also puts the foot pillow under the cheapest smallest pillow I’ve ever seen. I then say no it needs to be higher I can not lay flat on my back like that, I am pregnant. And she seemed confused and she got several hand towels to add. Now it’s as high as one regular pillow. I look at her and I explain again I can not breath like that. She seems confused and goes to get someone. I’m annoyed at this point because anyone with ANY massage training knows a 8-9 month pregnant person cannot lay on their back, It’s sitting or side laying. It doesn’t seem like they have any training or understanding how to make a schedule for clients. The front desk girl who I assume was on a break when I first got there, apologized to me and said they don’t have chairs for foot massage. I was more annoyed because I explained all this time sitting here someone could have told me that or even set up a room to be appropriate leverage for an extremely pregnant person. I’ve literally never walked out of a massage place...

I came here for a massage & eyelash extensions 1.5 years ago and I felt somewhat uncomfortable about the experience and didn't know how to share it.

THE MASSAGE

I mainly felt that the massage was very uncomfortable because they never asked me any qualifying questions. When I arrived, a lady had helped me prepare, but then after I had laid down in a dark room and some whispering, what seemed like a male had taken her place.

Immediately I felt myself tense up, because I felt more vulnerable being undressed under the sheet, while not expecting to be a given a massage by a male. And the whole time, I felt like something felt off, but I didn't know how to bring up the switch. On top of that, spas generally ask if you want your glutes to be massaged, and I wasn't asked and more so just a verbal check-in after the fact.

After that experience, I didn't get a massage for a whole year, and yet I felt a need to tip them as the front desk lady and the masseuse looked at me expectantly.

I'm not sure if they are aware of how the lack of communication could impact customers, but hopefully they can create a better experience for customers in the future.

THE EYELASH EXTENSIONS I came in to try the deal that they were offering around the same time. The lady who did the extensions for me was truly giving her best, I could tell, and was very friendly. However, the process, wasn't totally smooth. I recall my eyes stinging because the glue would get into my eyes and after the entire experience was over, I realized my eyelashes were very stiff because there was too much glue used on each strand of extension!

I think overall, despite the nice intentions of the staff, the services were subpar compared to many of the spas/extension spots I've been to, and it's like they are oblivious to this!

I'm glad I finally got this off my chest...

i start with good thing. I have two little kids and whenever i have free time, i come here and they always can do massage for me without taking appointment. I did few full body massages, my first cupping experience was here and i couldn’t be happier. place is also always clean and great smells/ nice ambience Today I decided to try facial. First I had 30 min foot massage which was great and has been done by “Joe”. Then time had come for my facial. It started nicely with lady who kept asking me if pressure is good, if everything is nice. Then someone brought phone to her and for good 15 min nonstop calls that she had to reply because nobody else could. Then from steamer few extremely hot drops felt down on my neck which left burns on my skin. Then lady was obviously so overwhelmed with an accident and with replying all the time calls. She became rougher and irritated and probably made mistake mixing one of the masks( it was jelly mask) and it was too liquid and got into my both eyes. it was painful and scary and itchy. I had to be taken with closed eyes to the bathroom to wash it off. For that experience they gave 10$ off for next service lol. i am taking away only one star from my review because overall my experience at this spa was always excellent and i hope it was just one accident But if you don’t have stuff to perform properly facial or you are understuffed and noone can reply phone calls, just don’t take clients then. Tell them “today we cannot make facial, instead we can do this and that” In the end of the day, you come to spa to relax. And not to worry that hot drops falling down or you will become blind from some chemicals...