T-Mobile — Local services in New York

Christobel decided to further insult me on having only my us passport valid ID card. The first employee had me beg to try to scan my ID since he didnt think it was valid. This is a brand new issued valid government ID. The system checked it as valid and he didnt apologize. I asked to speak to a manager since I was insulted and CHristobel refused to find a way to mend the situation since I was so confused. This same valid government ID with photo expiration and issue date was what I had to switch my screen protector in another tmobile store in brooklyn. CHRISTOBEL TOLD ME on video that customers from Brooklyn gives them issues since people dont follow procedure. Im still confused because I gave them my phone number initially and they seen my name and information. It shouldn't have been so dismissive and insulting. Once another employee told me to leave in front of the supervisor I asked why. The supervisor was still explaining the procedures. Then the employee called me weird. Thats when christobel furthered the insults by telling me I am ignorant and that I need a therapist. He also kept saying im not able to comprehend. In the video, I was calm but I didn't see any representation of myself there. I was being harassed for being a different individual. The staff there on that shift could use more diversity. Im unsure if they are even honest people since they treated a minority with disabilities like myself horrible. I have had conversations where I needed to explain things multiple times. I did call authorities and christobel did show me the written policy which may be outdated since my newly issued valid US passport card did scan and check green in their system. The cops also verified it was valid. They also threatened to block my account. Ive asked why the harsh treatment and harassment and on video they admitted its because of my disability. I just wonder why he felt so confident on discriminating against me. Tmobile is not a company to discriminate unless I am not able to comprehend that Tmobile now insults people with disabilities.do they also steal money from...

I have such high praise for the amazing customer service that I received today from Clemente and Jessica. My daughter wanted to upgrade her iphone, so we stopped by T-Mobile Union Square to inquire about our options. I didn't expect her to walk out with a free iphone 16! From the moment we walked in, Jessica greeted us with a smile and was eager to help. I explained our complicated situation (we have two separate accounts, each with two lines and home internet)--and we wanted to know about any ongoing promotions. Both Jessica and Clemente gave us such wonderful care, explaining in great detail how we could trade in both my daugher's and son's phones for new iphone 16s. As you can imagine, my daughter was overjoyed to receive a beautiful pink (her favorite color) iphone. Both Clemente and Jessica tag-teamed like such pros, trying to help us upgrade our plan, transfer everything from one phone to another, all while trying to assistant the other customers who walked through the front door. They were always so courteous, apologizing for having to step away, and then returning promptly to ensure the transfer went smoothly and that I understood our new plan and our new monthly charges. They both independently took out their calculators and calculated the cost differentiation on Post-It notes so I could compare them myself! They treated us like family, and even gave us free gloves and holiday glasses. I can't tell you how wonderful it feels to be treated with such care, kindness, and compassion. I know it comes from the top down because Clemente is the manager, and his staff no doubt follow his lead. I will be back next week to trade in my son's phone and to upgrade our other plan. I know our experience there will be nothing short of fantastic. Thank you Clemente and Jessica for making us loyal...

Visit this store Thursday August 18th, around midday. After months of problems, since migrating from Sprint things were getting from bad to worse quickly. From not being able to log in into my account (using app and laptop), to calls not getting through, not receiving txts messages and unable to send them as well. I spent weeks, chatting and talking to tech and. Being told problems were being solved, finding out it wasn't true as soon as I was getting disconnected. Decided to walk in the store to ask how to get the pin I needed to switch to Verizon. That's how frustrating the whole experience has been. With a heavy heart after 21 years with Sprint and the same number (always smooth) , I found myself willing to jump ship and go to Verizon. Waited no more than 5 minutes for the two guys and a girl (sorry I didn't get their names) to take care of me. Told them my story and within 10 minutes I walked out with a perfectly working phone and able to access my account. Believe me I checked everything, txts calls working fine. I highly recommend this location. Will never again bother with tech support over the phone and nor...