The Fuel Stop — Local services in New York

Never purchase any packages or provide your card info to this business! In November 2018 I purchased a special holiday package of 3 cryotherapy sessions for $100. In May 2019 I redeemed 1 session the day before the Brooklyn Half marathon leaving me with 2 more sessions. I returned to the business in June 2019 to redeem another and was charged $57.48. I called the business and spoke with a man who stated that he couldn't help me, but he'd inform the manager to assist with the issue and get back to me. I never received a follow up call.

I contacted the business again and spoke with a guy who informed that there's a expiration on packages which was not stated at the time of purchase in 11/2018. I was incorrectly charged without authorization for the June 2019 visit. It is now month's later and I haven't heard from the manager nor did I receive a credit to my account. I will never return to this business again. I was robbed and this issue should've been resolved by now. They could easily refund me and allow me to redeem my other 2 visits to rectify the issue, but they'd rather ignore consumer concerns.

Now the business is accusing consumers of abusing a policy. They had no policy stated and the purchase was over the phone with a representative who failed to mention it. So for their lack of professionalism and failure to provide customers with full information, they're falsely accusing consumers of "abusing the policy." If it was a mistake then take ownership & accountability of the fact that your company failed to provide info. Why would I pay for a service and not use it ? Where's the sense in that, such a disappointment. Bad business, they only want to take your money and have no genuine care...

I truly cannot say enough good things about the Fuel Stop NYC and their staff. I have been going to them for a few years now and they are simply the best in all things wellness. They offer an extensive list of services from vitamin IV's, OCI detox treatments, various facials, supplements, and of course cryotherapy. They have a full body, natural air, top of the line cryotherapy chamber that is infinitely better than the nitrogen chambers you find in other cryo places in the city. Cryo is seriously cold but it has so many amazing benefits including weight loss and anti-aging. I'm someone that can't stand being cold and never thought I could do something like this, but that is a testament to just how great cryo is. It is honestly addicting. While the services provided at Fuel Stop are top of the line, it's their staff that makes this place such a gem. Mila, Alberto, Michelle, and the entire staff is so welcoming, informative, attentive and caring. They always make you feel right at home. I have never left a review for anything before so that tells you just how much I love this place. I cannot...

If you are looking to feel more like yourself or like a BETTER version of YOU - TFS is for you! As a medical professional I have been exploring different vitamin and NAD IV therapies ( to stay healthy) at various places for over a year. TFS has exceeded my expectations. They offer an array of different cocktails and the staff was on point ! They were so kind and patient to stay open for me past office hours so that my service was not rushed. On top of it both the phlebotomist Michelle and manager Al are both so informative and friendly ! I am looking forward to exploring the cryo and other really unique high end wellness services. Good luck on your health...