The Home Depot — Local services in New York

Wouldn’t recommend coming here to rent tools, will face discrimination esp if you are Asian. I didn’t see staff treat other customers this way. From the moment we stepped foot in here, it was a difficult experience. Came here from the Maspeth location as the tool I needed was broken. At the Maspeth HD, the associates provided me with a hard hat, extra gas, a vest and gloves with the rental (without having to ask). We had to return it and come here instead because the chain was missing.

When we walked into the rental area, the associate working at the counter told us to get the chainsaw from the shelf and to turn on it front of him or else he wouldn’t be able to rent to us. I asked him what company policy states that I cannot rent without showing him if I can turn it on and he huffs. I don’t argue with him, assume that he is having a bad day so we just do as he asks and even help him input the information into the system as he was having trouble seeing the numbers on my ID (he had reading glasses). We were told what kind of gas to refill it with, if needed and to return it “clean”or be charged a cleaning fee.

We thought that was the end of it but unbeknownst to us, the grief continues. When we bought the chainsaw back, the associate (AJ) asked us to turn it on. At this point, there wasn’t any gas in the saw as the rental agreement didn’t specify that it had to be returned with gas since we paid for a gallon in our rental. We asked for some gas so that we could turn it on but she told us that we should have bought it back with the amount it came with. I point out that the rental agreement doesn’t say this and she looks through the agreement but can’t point it out. After some back and forth, she tells me the contract cannot be closed out until tech comes the next morning. I relent, go buy a can of gas and another associate comes in and fills the saw with gas so they tell me to return the can I just bought. They mess around with the filter and try turning in on but the saw does not work. We offer to turn it on and it still doesn’t work. At this point, the associate fidgets with the filter again and is about to decide that it is defective when we ask to try it again. At this point it turns on and they take it to the back room as it is “checked in”. The first associate (AJ) then tells us that we would be charged a cleaning fee of $25 because we bought the saw back dirty. I asked her how it was dirty and she brings the saw back out and points to the crevices. There was some wood dust in the crevices so I asked to take it back in order to clean it to her standards but she refuses, saying that it was “already checked in”. I asked for the manager to which the male associate says he is and leaves after a bit.

I asked the associate about item that was returned by a different customer just then, which had mud/dust on the bottom. If that was considered clean, how was the saw dirty? She insists that each equipment has a different use and by this standard, that was considered clean and the saw we were returning was “dirty”. At this point, I am done with her bs and I call 311, file a case with the consumer protection agency and ask her to bring the saw out so I can take photos to send with the report. It wasn’t about the money at this point, it was the principle of it.

She initially refuses but brings and puts the saw (on the floor instead of the counter), instructing me not to cross the imaginary line she drew when I take the photos. She removes a panel from the saw with a screw so that the photos could show how “dirty” it was. She proceeds to bring out an air spray to blow away the remaining wood dust. This took her about 30 secs and she declares that it was now clean. I take the photos and ask her for an itemized receipt before I leave.

I have since reported this incident to HD headquarters and to store management. I am waiting to hear back, never have I ever been treated this way in the 10 years I have rented from Home Depot.

(Photos on condition it was returned in, she unscrewed the panel to show how...

On Saturday, June 17, 2023, I went to Home Depot Flushing store at 131-35 Avery Ave, Queens, NY 11355 to buy a Werner 2-feet ladders. Home Depot web site says that the Flushing store has 8 in stocks, and this item is located at Aisle 39, Bay 010. However, I could not find it at this location and nearby areas.

Then, an employee named Carlos, walked by. Carlo said that he was an assistant manager. I told him that I could not find Werner 2-feet ladders at the location specified on the Home Depot web page, even though Home Depot web page says that this store has 6 in stock (I told him wrong. in fact, the web site says that Flushing store has 8 in stock).

Carlos just browsed through the lower shelves quickly and told me that if you don't find it, we don't have it in stock.

Then, I told him that in other Home Depot stores, Home Depot's employees use a Home Depot's handheld device by entering SKU to locate where the items are stored. Items are sometimes in a pallet on overhead selves.

In fact, Carlos had this Home Depot hand-held device in his hand. However, he did not even bother to help me before I mentioned using this device to locate items that I was looking for.

After Carlos heard me say that, he asked me what the SKU is for the item that I was looking for. He told me that SKU is in the Item Web Page.

Then, he told me that his hand-held device says that Flushing store has 6 in stock, but does not indicate they are in overhead shelves.

I was not sure if he checked the item with his hand-held device, because I told him there were 6 in stock, but I told him wrong. The Home Depot webpage says that Flushing store has 8 in stock.

I didn't feel that this employee Carlos made an effort and provided good customer service to help me. He did not have intention to help Home Depot to sell items to customers.

Later, I went to another Home Depot store at 75-09 Woodhaven Blvd, Glendale, NY 11385. An employee there helped me to find the exactly the same item that I was looking for, even though it had only 2 in stock.

I am very disappointed with Carlos with Flushing Home Depot store. I hope Home Depot can pay attention to this customer...

Terrible Service and Rude Attitude at Home Depot, I had an extremely unpleasant experience at Home Depot recently, where their service was deplorable. The staff members were lazy and unhelpful, and it felt like they didn't care about assisting customers, especially those of people descent. It was nearly impossible to find a single employee when I needed help locating an item. There are lack of a lot products. The ordeal reached its peak when I attempted to return ten small items. I spent over an hour at the store, dealing with a young female service representative who showed absolutely no patience and seemed disinterested in processing my returns. She kept insisting that most of the items were not listed on my receipt, making it impossible to proceed with the return. Her unprofessional behavior was infuriating, and she left me waiting for nearly half an hour before leaving for the day, without even a basic acknowledgment. After waiting for an additional half-hour, a manager-level employee finally took over. However, to my disbelief, even the manager claimed to be unable to locate my products for the return. I provided them with clear evidence from my receipt, the issue is different code number can’t match , there is not my fault, I already paid the window curtains ,but they simply refused to do their job. This entire experience has left a bitter taste in my mouth, and I can confidently say that I will not be returning to Home Depot anytime soon. Their attitude towards customers, especially those of Chinese ethnicity, is appalling, and their lack of commitment to basic customer service is shocking. I sincerely hope they address these issues to avoid further disappointing their customers in the future.They need hire a new manager and...